Pearl River Vacations

Staff was amazing!!!! 1st room assigned: was on the top floor, narrow staircase can't fit if your over 5 1/2 ft, room does get below 70° and that's at midnight. 3rd room assigned: bed was built. 2nd room assigned: room was used but was the only room available. Made our own bed and was told we would be the first room to be cleaned at 8am. Left the room at 745am and couldn't get in until 1030. Bathroom wasn't cleaned as all the same balls of hair were still in the tub. So cleaned the bathroom ourselves too. The tub also did not drain.

I stayed here for a 5-day, 4-night solo trip and had a great experience. The hotel is beautiful, clean, and well maintained, but what really stood out was how friendly and helpful the staff was. From the moment I stepped out of the car, everyone I encountered (from the front desk to the concierge and other staff throughout the hotel) was welcoming, courteous, and helpful. My room was beautiful and very spacious, with a great city view. It was comfortable, well maintained, and gave me plenty of room to relax and enjoy my stay. Housekeeping serviced my room daily and did a great job. Everything was cleaned and replenished each day, so I never had to call or request additional towels, toiletries, or anything else for the room. The pool and hot tub area was beautiful and relaxing. The sauna was unfortunately out of service during my stay, but that was really the only amenity I wasn’t able to enjoy. The breakfast buffet was great, and I also liked having a bar on-site with TVs. I especially appreciated the hotel’s security. A room key card is required to use the elevators to access the guest floors, which made me feel more comfortable traveling alone. Overall, I really enjoyed my stay and would definitely stay here again.

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