Mineral Point Vacations

A

Terrible customer service. They charged my credit card extra during the stay and the two people I spoke with on the phone after the stay refused to listen, repeating the same "it was all explained to me" when it wasn't. Nice hotel. Terrible service. Buyer beware.

LOVE this hotel! Location is perfect and you can walk everywhere! Just wished they had a pool

Charged for an extra night that we didn’t stay and called and was told a reimbursement was completed. Five days later, the full charge for the night we didn’t stay posted in my account and with no reimbursement. When I called again, was told there was nothing they could do because the reimbursement was “released” and I would have to wait to talk to a manager when they arrived which would not be until the nighttime hours.