Vacations Close To Miami-Dade County Auditorium

We went here for our honeymoon. We arrived at midnight after everything and we went to our room to find out there was no running water. We weren’t able to move to another room so we decided to leave and get a refund. They were only willing to waive the resort fee but it wasn’t worth it for us. The lady at front desk was nice and the valet parking gentlemen were nice. We most likely will not return.

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

Good one

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Gorgeous new property. Pristine in terms of cleanliness and new decor. Easy beach access and lounge accommodations. Food and beverages very expensive.

Great place, great facilities, pick up and drop off are tricky because there is always some action at the hotel. Heavy party crowd

This was one of the best hotels I have stayed at. Worth every penny!

Perfect