Vacations Close To Metropolitan Pavilion

Floors were very dirty. Coulda

Horrible first night. I stayed from October 5-9 and when I arrived to the room it was disgusting. The sheets and pillowcases were stained and I couldn't use the shower because the tub had a hole and it looked rusted. The room was filthy. We stayed in room 414, and asked to be moved to another room. That night they couldn't find accomodations, so they told us they would move us into another room the following morning and mentioned they would remove the resort fees for that day. The following day they moved us to room 514 and it was a much better experience. However, when we checked out they told me they would email me my receipt. It's October 11 and I haven't received it and I didn't get the refund on the resort fees for the first night.

Our room was immaculate, the staff was friendly and helpful and the property itself was bright and airy.

One of my rooms had blackout curtains that could not open or close. The engineer came up right away to work on them, but wasn’t able to make them function, which was all right once we just pulled them back.And a broken facial mirror hanging down from the wall next to the sink other than that just a few things looked a little beaten up in that room. My second room was better. I very much enjoyed the stay and the rooftop was beautiful the location suited visiting Times Square and Broadway well with walking taking 10 to 15 minutes.