Moteles en Karuizawa

“食事はどれも美味しく大変満足出来ました。 レストランの方の対応は更に良くなる余地があるように感じました。”

“とても親切に対応して頂きました。”

“Since the moment I arrived at the hotel, the service was disorganized and discourteous. I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting. After reaching reception, I asked about the hotel services and was informed that dinner reservations were required....

“受付対応も良いです”

“This was our second time stay, and we loved everything. The breakfast was excellent, but one foreign stuff member's sleeve was too short and the bottom was undone. The staff were friendly, though a few foreign staff members had difficulty understanding my questions in Japanese. This hotel is excellent, that is why I believe the customers would expect them to speak Japanese language in native level otherwise it will affect the longtime hotel history. I hope the hotel continues its excellent...