Vacations Close To Isabel De Torres National Park

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.

This was my 4th time here. It's actually 2 resorts in one. Only issue was having something repaired, telling 3 employees and nothing was done. Some of the the staff that handle the Ultimate Club guests tend to be snooty and ignore or not acknowledge the guests that aren't VIPs. Other than that, I will return again. I really Love the place.

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Had an ant problem in my room..also hot water was a hit or miss ..took some cold showers.

The staff was amazing. Very friendly Very helpful always with a smile on their face staff 10/10. The room was always clean i didn't lock anything up and everything was staff. Ok now for the bad. The food is horrible 0/10. My husband even had diarrhea half of our 10 day stay. I had Diarrhea on the last day. Also our bathroom ceiling was dripping water the whole stay. We asked for a room change and realized all the bathrooms were the same so we decided to stay. We were told it was the air conditioner from the above floor. We had to go to outside restaurants to buy food so my husband would not keep getting sick. Horrible. I would not recommend this hotel