Vacations Close To Hoyo Azul

Excelente hotel

too many mosquitoes

This was one of the worse resorts I've been to in Punta Cuna. I would never return nor refer someone. They were under construction the adult side. Never saw anyone working on the construction. Didn't have ice at the pool bar for hours. The bathroom tiles were coming out the wall. When calling the front desk NO answers. Food was NOT good at all!!!! No filter water being served at the restaurants. And they had no bottled water to give you at the restaurants. Thank god I was only they for 3 nights. And the topper was, it took them 2 1/2 hours to check us in!!! I had to go off for us to get our room after waiting 2 1/2 hours. I asked for the manager and NO manager came. Arrived they got and sticky and wanted to take a shower and enjoy my stay and instead it was a nightmare. Missed a whole day and I was only there for 3 nights. That caused me to miss a whole day. I was there for my birthday celebration. I will NEVER stay at this resort nor recommend it!!

This is an objective review. We traveled to this resort for the first time. Family of four with two kids aged 9 and 4. First, positives: (1) plenty of kids’ activities: virtual reality, arcade, laser tag, ice cream, cotton candy machines; (2) Great waterpark for all ages. (3) plenty of pools; (4) the room was good - Islander Junior in building 5B - central location. Easy access to different parts of the resort; (5) Casino - excellent. Las Vegas quality; (6) Nightly shows - excellent. Quality performances. Michael Jackson show, Queen tribute, The Beatles tribute are excellent; (7) Drinks - good quality and selection at the promenade and pools; (8) Restaurants - need to book ASAP upon checking-in, but excellent menus and food quality; Staff Service - excellent. Very attentive and accommodating. Now, the negatives: (1) tThey use cart-trains to help people to move from one area of the resort to another. They also allow guests to rent 4-seaters to drive around the resort. However, these vehicles drive on the same pathways where people walk. So, you can’t let kids walk around on their own; (2) Buffet - very limited selection. Not tasty food. Very few fruits and deserts; (3) The sales staff are very pushy. Don’t know when to stop selling. Kept trying to sell us membership even after we firmly said “no” many times. It got to the point when we told them to leave us alone or we would leave bad reviews for the resort. They mislead guests by presenting the sales pitch as an Expedia benef