Helena Vacations

it was a nice too

As a returning guest who has chosen this property multiple times, I was deeply disappointed by the severe drop in standards and safety during this stay. I will not be returning, Safety & Law Enforcement Incident: While attempting to leave for dinner, we were trapped in valet parking because over 10 police cars surrounded the area to apprehend a hotel guest. Lost Luggage & Unacceptable Charges: The front desk/bell service lost our luggage due to untrained staff ("helpers"). To make matters worse, we are now being forced to pay out-of-pocket to have our lost baggage mailed back to us. Furthermore, the hotel nickel-and-dimed us, charging extra for basic, standard requests. Unenforced Policies & Disturbance: Despite being advertised as a non-smoking property, guests were smoking throughout the hotel and directly inside the pool area, making it impossible to enjoy the amenities. The atmosphere felt like an unmanaged party hotel, complete with hair and scuff marks on the walls, dirt in the showers, and constant loud music. Unreasonable Policies: The hotel enforces an unusually early 10:00 AM checkout time while delivering a substandard overall experience. Given the loss of property, lack of safety, and total failure to maintain basic cleanliness and hotel policies,

Pros: -Gorgeous hotel with an old Hollywood feel. Furniture matches that feel. -Building itself is old but it is very well-taken care of, not shoddy and rundown. -Friendly staff. -Great price for the quality and atmosphere. -Complementary wine in the evenings (can’t remember which times). Cons: -No microwave for food but the food options in the area make up for it. -Spotty wifi in my hotel room (I was on the 4th floor) - Old building with thin windows, so you could hear passing cars. But that didn’t really bother me. Overall, I’d stay here again.

Very nicely updated! Staff great! Breakfast was disappointing.