Paquetes Vacacionales Incluyen Hotel y Vuelo a Hartgrove

Our overall experience did not fully meet our expectations for a 4-star hotel. Upon arrival, we found the room poorly cleaned. The floor and living room carpet were visibly dirty, as if they had not been vacuumed. I had to contact reception immediately to request cleaning, although our request was handled promptly. The bedroom was also quite small and cramped, with barely enough space to move around the bed. Additionally, there were no bedside tables or reading lamps on both sides of the bed. The in-room amenities were disappointing for a 4-star property. There were no slippers, bathrobes or other basic comforts, only shampoo and shower gel. Another major inconvenience was the elevators. During peak hours, waiting times could reach 10–15 minutes, which was frustrating and tiring. On the positive side, the staff were polite and helpful, breakfast was plentiful and offered a good variety, and the hotel's location was excellent. Overall, the hotel has some positive aspects, but improvements are needed in cleanliness, room facilities and elevator service to meet the expectations of a 4-star hotel.

.

Me he vuelto a alojar en este hotel con mis 2 hijos después de 7 años,y la experiencia ha sido igualmente magnífica,sin duda repetiremos la próxima vez!!! Todo de 10!!!!

El hotel muy bien ubicado , personal muy atento sobre todo en el restaurante . El horario de restaurante cierra a las 10 me parece temprano y despues ya mo hay comida salvo en la habitacion , pero hay algunos que no nos gusta el olor a comida en el cuarto , extraño no dejan comer nada que no sea comprado ahi , aun cuando ya no no pueden ofrecertelo , me refiero a unos nuggets que compré para mi hija y les pedí que me dejaran y se negaron de una forma no tan amable ( fue mi único detallae ) pudieron haberme pasado un plato y tal vez disimular el platillo , etc

Buena ubicación, buena habitación