Greencastle Vacations

Breakfast is very good! Staff are great . Excellent stay.

Staff were friendly and welcoming after a long day of travel- rooms quiet and comfortable. Breakfast was great. They were short staffed so the front desk staff also did breakfast and he did a fantastic job. My only negative thing was the rooms felt damp because of the heat and air conditioners I believe. Otherwise everything was perfect!

It was very close to Hersheypark—just a 4-minute drive away—which was very convenient for us. Everything was good; however, there should have been a wider variety of food items at breakfast.

We had two rooms, and I initially asked the front desk employee if the total cost for both rooms could simply be charged to the card on file. I was told that there was no card on file, so I proceeded to use one of my debit cards to pay for the room charges. When the employee then attempted to charge me the $150 deposit, I checked my other debit card because I needed to transfer additional funds to cover the remaining costs. While checking that card, I noticed that there were already two separate $150 charges from the hotel on that account. I immediately showed the employee the charges on my banking app and explained that the two $150 deposits had already been charged to my card. Despite this, I was told that the hotel could not see the charges on their end and that I would still have to pay another $150 deposit. I understand that there may sometimes be delays in processing or seeing transactions on a hotel’s system, but I had already provided proof that the charges had been placed on my account. I explained that I could not afford to have another $150 held or charged simply because the hotel’s system was not showing the transactions yet. I am also still waiting to receive the 2 $150 deposit/authorization hold from my stay. Since I only stayed for one night, I expected the hold to be released after checkout, as is normally the case with these types of hotel deposits.