Vacations Close To Eternity Beach

Supposed to only stay for 1 night but due to time difference, we miscalculated the day, so ended up booking an extra night. The staff was helpful when I called to make the reservation & kept us in the same room. That saved us from moving from 1 room to another. Having a free shuttle for guests is also a plus! Now here are the negative parts. Before booking originally, I read the reviews & had mixed feedback but went ahead & booked it anyway. We picked this hotel bcoz it’s very close to the airport & we had to catch our flight the next morning. Although, there’s another hotel nearby, the reviews are actually worse! This place is old and it’s not in an ideal area. The room is outdated, had mildew or that old smell. I had to spray my pillow & blanket with perfume & place it over my head when I sleep coz I couldn’t stand the smell! The bathroom stinks like a septic odor, the toilet bowl rocks when you sit , the shower plate & handle totally came apart when my husband took a shower! Worst of all, I found a bug crawling on the wall! Good thing we were getting ready to check out! Everything about the place was a mess! But unfortunately, had to deal with it for 2 nights! Will definitely not recommend if you stay more than a night. 😬

Our first day checking in was fine, but unfortunately, the rest of our stay was disappointing. The following morning, I had to work and was looking forward to having coffee in my room. However, housekeeping had left coffee lids but no cups. I called to request cups and a box of tissues, but they only brought the cups and never brought the tissues. There were also no lights around the pool, which made it difficult for the kids to enjoy swimming in the evening. Then, on Saturday, the pool was closed for a private party, which was extremely disappointing. The kids were devastated because they had been looking forward to swimming. We also received complimentary breakfast vouchers, but unfortunately, the breakfast was horrible. It was disappointing to see that not all hotel guests even received complimentary breakfast. To make matters worse, when we returned from the beach, our room was extremely hot, and the AC would not turn on. Overall, this was not the experience we expected. Between the lack of basic housekeeping service, limited pool access, disappointing breakfast, and the AC issue, our stay fell short of expectations. We were hoping for a relaxing family getaway, but unfortunately, several issues affected our experience.

Everything was great despite the construction going on the staff was nice and room was excellent and clean

Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience.

A little noisy from the traffic