Vacations Close To Cenote Zaci

Staff was not helpful. Our room had a wall mount ac that would not cool the room, staff not willing to change your room. Door to balcony did not close completely letting heat in. We left same day of check in to another hotel.

So much fun, and the staff is amazing. The food could use an upgrade, besides that everything was excellent.

Great variety and quality of food and beverages, courteous and helpful staff, clean rooms.

Room very nice. Food average and music wasn’t my taste

Overall excellent experience

Resort is large in size and a good variety of restaurants. However requires maintenance around the pool areas. By husband cut his hand in the pool all the wall where a tile was broken and my daughter cut her chin on the children slide on the first day requiring stitches. Staff were mostly lovely however I much prefer other resorts in the Cancun area. Kids club also rarely stuck to their timetable and often children were just watching tv or playing in the console. Staff were nice but definitely not your normal kids club with activities all day. Often staff where also just on their phones in there. Teppanyaki was a highlight

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