Bilbays Vacations

To start off the location on hotels.com/expedia.com were incorrect. This hotel is on the Main Street which was very noisy and upsetting since we picked this property based on location. The rooms were not sound proof. Additionally, we had 3 rooms for our group and 2/3 were not cleaned. One had a bloody towel and the other had the bathroom supplies used/open. We also never received housekeeping automatically, which I did not mind but good to know if you like a clean room. The excursion team there did not support in cancellations which I was not happy about as someone from our party fell ill, he did not give us a refund at any capacity although we were promised a partial refund as the deposit was already paid to the tour operator, the GM did not give us a refund after multiple messages. Breakfast- Yes Breakfast is free but it is the same leftovers each day and unsure what most of it was. Nothing special compared to other hotels in the area. Some parts I liked was they gave a free water bottle each day, and the regular staff was overall friendly.

Youseff and Mohammed will take excellent care of you. Put your trust in them and don't forget to tip ....Big !! They deserve it.

Malak is very good

So the hotel is in the middle of extensive building construction on all 4 sides and there is no ‘pavement’ or sidewalk to the property- so you will be dragging your suitcase across sand / dirt paths. The noise from the generators on the building site next door is constant so if you are a light sleeper then don’t book. The view from the roof is amazing but being realistic that’s it only positive. Rooms are clean but 3 or the 4 days there was no hot water to shower at 7am 🤬 The breakfast is strictly a budget affair- eggs/omlet on demand with mashed potatoes 😳 abundant and eggplant 🍆 in a tomato sauce on hot trays. Absolutely NO fruit or yogurt but sliced tomatoes/cucumber and cheese to accompany bread. I ate in one night and was presented with the driest chicken portion and slightly cooked kebab 🫣The Staff go from helpful to barely doing their job. Personally it’s a BUDGET hotel and would I go back - no !