Great location and beach. Great gym. The rooms are ok, may need an upgrade but the location and pools are great.
Everything in general was very good! Service was good and the hotel was clean! The restaurant staff was very polite
I really liked the pools and the hotel itself. The personal were friendly. The rooms were ok nothing to be amazed and the bed were hard. But overall your stay was good.
The staff is nice and friendly. On the other hand, I found very annoying that there’s a team selling you timeshare accomodations in Acapulco right after check in and they also sell you a “donation” at check out (they even gave me a bill that included the $30usd to an unknown foundation that I had ...
clean facilities, exquisite food an unbeatable climate
El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.
My non smoking room looked and smelled like an ashtray roaches shower didn’t work no air conditioner only fan bed sheets extremely dirty like someone previously got muedered there staff had no compensation drinks where watered down cigg buds everywhere roof falling off in balcony of room no manager ...
El hotel está increíble, todo limpio, todos muy amables. Le falta un poco de atención a los meseros del buffet. Solo levantan los platos al final, no te atienden durante el desayuno.
Only is was waiting for the elevators