Roberts Landing Vacations

They let us in a little bit early, which was really nice. Staff was awesome. The only complaint I have is that no matter how far I turn the air down, it never did get very cold. I had it all the way down and it was still hot in the room.

I really want to support this hotel but it has major issues. Water was coming in through the walls during a major thunderstorm and pooling on the floor of my room. You can tell the building has water intrusion issues when you walk into the building because it smells super musty and you can see water damage on all the walls when you walk down the hallway of the first floor. To top the cake when I walked out of my room in the morning there was a giant roach that greeted me outside my door. When I notified the front desk about it in the morning and that I wanted the manager to call me they said that I would have to call the manager. This is terrible customer service. I should not have to call the manager, the manager should call me. This hotel needs to invest in fixing the building and getting the roaches out of the walls. I won't be going back.

Very beautiful and cool environment. AC works amazingly. City view is great. Unfortunately, it took 2 hours for my room to be ready. It was extremely clean and the staff tried their hardest to keep the guests satisfied as we all were waiting. Also, my room was only prepared for one guest. When I asked for extra towels, they stated that there weren’t any clean towels available and that they would send some up by morning. That did not happen.