“Oh dear - what a poor experience! We weren't going to do a review (which of course is the worst thing that can happen if you're running a business) but the attitude of the owner(?) "Bernard" took the biscuit this morning. Let's start with the online request to contact the hotel which I did - the phone was answered by Bernard and when I politely gave him the requested time for breakfast and the evening meal he said no he couldn't take the details and I would have to do this through their online...
“Oh dear - what a poor experience! We weren't going to do a review (which of course is the worst thing that can happen if you're running a business) but the attitude of the owner(?) "Bernard" took the biscuit this morning. Let's start with the online request to contact the hotel which I did - the phone was answered by Bernard and when I politely gave him the requested time for breakfast and the evening meal he said no he couldn't take the details and I would have to do this through their online...