Vacations Close To Florida Keys Dive Center

Water didn’t get hot No wash cloths No soap or shampoo Smelled of mold No covering for bathroom light fixture Not reflective of the picture on Expedia

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

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Loved

If you are looking for a quiet place to stay this suite is NOT recommended. You can hear motorcycles and racing cars at all hours of the night. Valet is $60 per night mandatory payment required upon check in for the entire length of your stay tips not included. This is not stated in the description prior to booking. BEWARE.

Hilton Prices, Motel Standards — Extremely Disappointing! At nearly $400 per night, including the resort fee, I expected much better. The valet entrance is poorly designed, causing cars to back up into busy traffic. Parking costs $58 per night because my small SUV was considered “oversized.” The lobby is outdated, but the real disappointment was our room. Bed frames were falling apart, the bathroom faucet was loose, shower gel wasn’t refilled, and worst of all, the heavy glass shower door had a broken upper hinge. It was hanging dangerously, and I genuinely feared it could fall and shatter. I reported everything to management and was promised immediate action. Three to four hours later, nothing had been done. Only after complaining again did maintenance arrive. Even then, not everything was properly fixed. At the beach, only two chairs were included despite our party of four. Additional chairs cost $25 each, and an umbrella another $38. What exactly does the $35 resort fee cover? To be fair, the valet attendants and several staff members were genuinely welcoming and helpful. They deserve recognition. Unfortunately, their efforts couldn’t make up for the property’s poor condition and management’s lack of urgency. It’s not about the money. It’s about the value, safety, and service you receive for it. This property carries the Hilton name and price tag but fails to deliver the experience. Extremely disappointing. I won’t return.