Vacations Close To Queen's Staircase

I had a great time, the staff that I came across were nice and helpful but not so many of them were. Like the ones at the front desk on Thursday/friday. She looked at me like I had five heads growing out of me when I asked if I could request for some clean towels to the room. But other than that had a nice time. My waitress I had at the wooden restaurant that was in the hotel building was super nice and fun ! I hope her spirit stays like that with everyone ! The king room I had was big. The only issue was I wish the shower was bigger, lol. I needed a steamy HOT shower cause at one point I couldn’t breathe and everything closed at 4:30pm. But i survived ! But yes everything was good ! Thanks for having us !

Rommel at the front entrance was super friendly and helpful! And Windell waiter at the Japanese restaurant was the best!!

We travelled with a 10 year old. The hotel was more geared towards adults and not so much kid friendly. Having known this, we would have chosen the Grand Hyatt. The pool area at the SLS blared techno music all day and night- not very relaxing if you are looking to read a book at the pool. The staff was very nice. The room that we had was very small- rooms are way better at the Reef in Atlantis. We usually go to Atlantis and decided to try this area instead. The waterpark is much better with more to do than Atlantis. The outside areas are much cleaner, more modern, and better maintained than Atlantis. The restaurants are equal to Atlantis- great themes but feel franchised and not authentic to the intended concepts.

everything was great

Great last minute vacation. The resort is very nice, staff is very friendly and the food is great. We also tried many other restaurants on the island. The beach is very clean and the pool is great. Front desk is very helpful and contrary to some other reviews, we were never approached for buying any units. Construction of phase 2 tower nearby is very quiet.

great rooms, pools and beaches.

I liked that the staff was nice and friendly. Very nice price and area for a solo traveler

Beautiful resort, but very disappointing experience — especially for a special occasion I would honestly think twice before choosing Atlantis for a special occasion. We came expecting a memorable experience, and unfortunately, the service and attention to detail did not match what you would expect from a resort at this price point. Our bed was broken during our stay. We reported it, were told someone would come to replace or fix it, and no one ever came. Having to repeatedly deal with an issue that should have been resolved quickly was extremely frustrating. The staff also felt very indifferent throughout our stay. There was very little effort to anticipate our needs, offer assistance, or make us feel like valued guests. For a resort of this size and cost, I expected a much higher level of hospitality. The biggest issue for us was accessibility and navigating the resort with a stroller. Atlantis is enormous, and getting around with a stroller was far more difficult than expected. There are stairs, long detours, difficult-to-find elevators, and routes that are not particularly intuitive. This is especially frustrating for families with young children or anyone with mobility limitations. Other guests have reported similar challenges, so this is clearly an area that could use significant improvement. Atlantis is undeniably beautiful, and there is a tremendous amount to do, but the experience felt more like navigating a massive property than being cared for as a guest.