Hotel with a Concierge in Heilongjiang

"My husband and I traveled from Chicago and stayed at this hotel for 8 nights while touring Harbin. We had a wonderful stay experience - very friendly staff, excellent amendities, and super convenient location. All for a very friendly price :) We hope to come back here some day!"

"Breakfast experience was terrible, too many disturbing from staff. Hope this part could be improved. "

"とても良い"

"The hotel looks quite new and its staff's service still needs a lot more work. First of all, if you are a foreigner and are intending to pay your room charges with your foreign-issued credit card, do NOT stay here as their card machine cannot accept foreign cards. So you would need to pay by cash. Secondly, if you need a taxi please do not count on the hotel staff to help you as they told us that they could not call a taxi for us and that we had to stand outside and try to flag one down...

"I arrived at this hotel at 2am, Saturday, Demember 19th. I had made a booking through Hotels.com. It was freezing cold outside, and I was very much looking forward to getting to my room. However, when I got to the front desk, the receptionist called the manager and then told me I couldn't stay. She was obviously embarassed about the whole situation, and apologised. When I asked to know why, she told me through a translation app, and I quote: "Oh, we welcome foreign friends, but it's a special...

"房內暖氣不足，另要了棉被與暖爐。退房時一直無法刷退訂金，只能請櫃檯人員另做處理。"

"清潔度尚可，服務品質良好，房間與衛浴設施有點老舊，電視沒辦法看模糊不清，枕頭很適宜睡起來很舒服，飯店位置甚佳。"

"Our stay at the Holiday Inn Mudanjiang was very nice. The staff are amazing, especially Zhang Dan in the restaurant at breakfast service, and Xu Xiao Yu and Wang Nan on reception. We highly recommend this hotel."