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The Queen at Chester Hotel - Handwritten Collection

Property class: 4

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Photo gallery for The Queen at Chester Hotel - Handwritten Collection

A spacious lobby with a grand staircase, a reception desk, and a seating area with a coffee table. - The Queen at Chester Hotel - Handwritten Collection (Chester)
A bar area with a wooden counter, multiple liquor bottles, and a seating area with leather chairs and tables. - The Queen at Chester Hotel - Handwritten Collection (Chester)
A bar area with wooden furniture, a counter, and a large window. - The Queen at Chester Hotel - Handwritten Collection (Chester)
A historic building with multiple stories, large windows, and a classic architectural style. - The Queen at Chester Hotel - Handwritten Collection (Chester)
A room with a yellow sofa, a table, and a painting of an apple. - The Queen at Chester Hotel - Handwritten Collection (Chester)
Located close to Chester City Walls and Chester Racecourse, The Queen at Chester Hotel - Handwritten Collection provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, V&A Restaurant, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available

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Room options

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Showing 13 of 13 rooms

View all photos for Classic Cosy, Double Bed (Queens Wing)

A hotel room with a wooden desk, a blue chair, a round mirror, a bedside table, and a wardrobe with a hanging rack.

Classic Cosy, Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed (Kings Wing)

A hotel room with a large bed, a headboard with an ornate picture frame, two bedside lamps, and a window with curtains.

Classic Double Room, 1 Double Bed (Kings Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a mirror, and a nightstand with a lamp.

Classic Double Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds (Classic. Queens Wing)

A hotel room with a large bed, a desk, a chair, a bench, and a painting on the wall.

Family Room, 2 Double Beds (Classic. Queens Wing)

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

A hotel room with a large bed, a desk, a chair, a bench, and a painting on the wall.

Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Twin Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds (Queens Wing)

A hotel room with a large bed, a headboard, a painting, a desk with a lamp, and a window with curtains.

Classic Twin Room, 2 Twin Beds (Queens Wing)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Accessible (Kings Wing)

A hotel room with a large bed, a headboard with a framed picture, a window with curtains, and a wall with framed pictures.

Classic Room, 1 Double Bed, Accessible (Kings Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a green sofa, a bench, a chair, and a window with curtains.

Deluxe Double Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

A hotel room with a large bed, two bedside lamps, a framed portrait on the wall, and a wooden nightstand.

Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed (Queens Wing)

A hotel room with a bed, a TV, a wooden wardrobe, a bench, and two framed pictures on the wall.

Junior Suite, 1 Double Bed (Queens Wing)

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk, a chair, a small table, and a lamp.

Superior Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed (Queens Wing)

A hotel room with a bed, a bench, a chair, a nightstand, and a wall with hexagonal patterns.

Suite, 1 King Bed with Sofa bed (Queens Wing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located in Chester, The Queen at Chester Hotel - Handwritten Collection is in the city center and near a train station. Stanney Woods and Burton Mere Wetlands reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at North Wales Regional Tennis Centre or Racecourse Ground. Visit our Chester travel guide
Map
City Road, Chester, England, CH1 3AH

What's nearby

  • A formal garden with a central statue, surrounded by neatly trimmed hedges and vibrant flower beds.
    Grosvenor Park
    7 min walk - 0.4 miles
  • A historic building with intricate architecture, a prominent clock tower, and a cobblestone plaza.
    Chester Town Hall
    13 min walk - 0.7 miles
  • A historic cathedral with twin spires and large arched windows.
    Chester Cathedral
    13 min walk - 0.7 miles
  • A historic stone bridge with steps leading up to a tree-lined path, surrounded by traditional half-timbered houses and modern buildings.
    Chester City Walls
    13 min walk - 0.7 miles
  • A large stadium with a clock tower, covered seating, and a crowd of spectators.
    Chester Racecourse
    3 min drive - 1.3 miles

Getting around

  • Chester Station
    1 min walk
  • Chester (CEG-Hawarden)
    23 min drive

Restaurants

  • Costa Coffee
    1 min walk
  • The Cornerhouse
    6 min walk
  • Town Crier
    1 min walk
  • The Deva Tap
    4 min walk
  • Hoole Fish Bar
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Frequently asked questions

Is The Queen at Chester Hotel - Handwritten Collection pet-friendly?

Yes, pets are allowed at this property. A fee applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 13 per night.

What time is check-in at The Queen at Chester Hotel - Handwritten Collection?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel - Handwritten Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel - Handwritten Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. St Paul's Church and St John the Baptist Church are also within 15 minutes. Chester Station is only a 2-minute walk and Bache Station is 26 minutes.

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Reviews

The Queen at Chester Hotel - Handwritten Collection Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 534 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 38 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The location & parking available at a charge
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our travel only allowed for a single night stay, we enjoyed this property. We arrived back after an event and the bar staff was friendly, accommodating and made a perfect espresso martini.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely breakfast and very helpful and pleasant staff. A minor issue with our room allocation was very speedily and professionally handled. Beautifully appointed bedroom. Very nice hotel and literally across thd road from the station.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location for bus or train. Clean, quite rooms. Helpful staff.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist staff could not have been more helpful.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was lovely very welcoming and helpful staff would definitely stay there again
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great room and hotel, easy self check in very straight forward. the corridor outside our room room 146 hadn’t been cleaned when we checked in at 3pm, empty bottles, clusters of balloons, glasses all stacked boxes on the floor, rubbish etc and was still there when we checked out in the morning, just a bit of an eyesore when going in and out the room. Great service at the bar and the room was great.
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel is across from the train station, the hotel needs updating, carpet was worn plug in the bathroom sink was slow for the water to run away, very quiet as the room was sound proofed. Clean and comfy bed and clean towels and tea and coffee in the room ironing board and iron and hairdryer shower gel and shampoo and conditioner provided.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleaned every day staff were very nice we didn’t have the breakfast we were told that breakfast was very good evening meal was very good also bar meals were good. From the queen hotel to the city centre it only takes about 20mins the city centre is lovely lots to see and to explore
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great central location, beautiful old hotel that's been modernized. Good breakfast, quiet room, comfortable bed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Right next to the station and 10 minutes from all the amazing sights to see round chester, staff are extremely helpful also
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , lovely staff , clean room .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean & very nice hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very comfortable
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at the Queens Chester. Always spotlessly clean. Breakfast excellent choice staff pleasant and helpful
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is good it's about a 15 min slow walk into the city centre. The hotel is opposite the train station so it can be noisey. The staff are very friendly and efficient. The bar at night lacked ambience. The lights were to bright and with a wide screen TV it felt more like a sports bar than a relaxing place for a drink. Breakfast in the kings grill was not great the pastries coffee and juice were poor quality and the seating was stained and tatty . The bedroom was clean.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Breakfast was great plenty of choice.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like this hotel - and the staff have always been helpful. When i requested a quiet room they moved me to a room overlooking the garden area . All good, clean and comfy, complimentary water etc. They seem to have removed real ales from the bar which is a shame - although fantastic bar opposite in the station so not a biggy!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another nice stay. Had a newly decorated room and comfortable sleep with nice AC during the heat wave.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean cool room staff helpful and attentive breakfast good - outside spaces needed a bit of attention tables need clearing and cleaning outside.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff extremely helpful. The location was great and although opposite the station the room was quiet.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location, very central and easy to get around. Helpful and friendly staff. Pretty basic rooms but decent for the price (although the showers could do with an upgrade - barely able to take a decent shower due to the wall positioning over the bath).
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the road from Chester station and good for commuting into Liverpool 👍👍
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before but it’s been renovated and the room was a great size everything clean and perfect. Staff lovely. breakfast was great too would stay here again.
Stayed 1 night in May 2026