Cerny-en-Laonnois Vacations

From the very first day of our stay, we repeatedly reported that the shower drain was clogged. We brought this issue to your attention for four consecutive days. On the first day, the staff member who came to check the issue was noticeably impatient with us. On the second and third days, we were told that the problem would be taken care of. We also made it clear that the water was accumulating severely and that we were concerned the standing water could potentially cause damage to your facilities. On the fourth day, we even took a video to show the problem clearly, including how much hair was blocking the drain. We explained that for all four days, we had been cleaning up the standing water and the bathroom floor ourselves just to prevent further problems. Only after we had repeatedly raised the issue and provided the video was the drain finally addressed. In addition to this, on our final day we discovered that the air conditioning could not be used to cool the room. When we reported this, the response we received was that it was cold tonight and therefore there was no need to use the air conditioning. We understand that problems can sometimes occur, but what was most disappointing was having to repeatedly report the same issues for several days without them being properly addressed. We hope you can understand our frustration and take this feedback seriously.

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We loved our experience at the Ducs de Bourgogne. We loved the staff. We loved the room. We loved the conveniences in the room. We loved the location. After we check in they brought us a plate of macrons and a carafe of water, which they refilled (the water) every day. We loved Marine and Karine. I think we saw Marine more but they both were very helpful. Our niece was at another hotel nearby, and she was jealous of Ducs de Bourgogne.

I stayed at this hotel at the end of a 3.5 week trip around Europe, and it was my favorite place that I stayed. The staff was wonderful, including bringing my bags to the room for me. I got a massage and the masseuse was excellent, and I enjoyed the jacuzzi in the atrium afterwards as well. I stayed in a duplex room and having the second story with the bathtub by the bed was fun. I would recommend this property and would gladly stay here again.

I sent my elderly parents for 7 nights at this hotel. My dad is just recovering from cancer so I wanted a nice comfortable hotel for them to relax. When they checking in they were told their room is in the “attic” on the 5th floor, and there are only elevators up to the 4th floor which is a real inconvenience for them so they asked to switch rooms. Hotel staff said they would look into it but they never got back to them. Very disappointing for the price I paid.