Chalets en Bertrix

“We were greeted by a receptionist who seemed to speak very little French or English. She just handed us a phone to speak to someone else (the owner?) who said that the room was booked for one person and we would be charged extra money for 2 people. We have a confirmation email stating that the booking is for 2. We have written to the hotel, his reply says we could have cancelled or relocated - a ridiculous thing to say when we are standing there at 17.00 with our bags after a long journey. What...

“Muy lindo hotel y lugar muy recomendable”

“Un lugar precioso, una tranquilidad increíble, un sitio que recomendaría siempre.”

“Très belle chambre propre agreable”

“Pas de réception le soir Pas d eau chaude Petit dej à partir de 8h30 et on se fait engueuler lorsque on mange sur la terrasse du restaurant car pas de petit dej à 8h A eviter”

“Ruime, schone kamer, prima ontbijt, Goede hulp bij alle vragen.”

“Well maintained mansion with a river stream running along side it and lots of hiking opportunities. The staff is helpful and graceful and the restaurant is at top tear level.”

“Staff was great, and very flexible to my desires! Spoke great English and French.”

“POSITIF: le personnel est très aimable et le restaurant très bon et à un prix raisonnable avec la demi-pension. NÉGATIF : Les chats de la propietaire entrent dans la cuisine du restaurant et montent sur les chaises, ce qui n'est pas très hygiénique. Chambre mansardée très inconfortable, plafond très bas et incliné, oppressant. Il y avait une poutre à côté du lit avec laquelle il était très facile de se cogner la tête. Il n'y a ni ascenseur ni rampe d'accès à l'hôtel. ”

“Very clean and comfortable, with beautiful views of the river and fields. There was some confusion with the check in process. We arrived right at the posted check in time and there was no one at reception and no one answered the phone number that was posted on the door. After about an hour, we almost gave up and found somewhere else to stay, but finally found another phone number on the website and got through to someone who then came and checked us in. I think we were supposed to let them know...