Vacations Close To Zen-Mar Mask Gallery

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

The resort and room were gorgeous and clean; I could not ask for better. The food was also excellent, all 3 restaurants and poolside snack area. The only recommendations I would make would be to explain the tipping structure. I was confused, as this was my first all-inclusive vacation. I had heard Mexico was appreciative of tips but it was not so expecting of them like America. However, I found it was exactly like America, where everyone wanted a tip. The front desk was very good about making change so we could tip. But it was surprising to me overall. Another recommendation for this resort would be to have some live entertainment, maybe at their outdoor bar, on a couple nights. I loved the quiet and the no-children resort, but a little live music at night would've been welcomed. Otherwise, top notch resort and very happy with my vacation!

Me and my husband return to Riu exactly 4 years . We love Riu in Cabo’s highly recommended.

Altitud club is a good recomendation. Concierge was amazing.Gabriel is a life saver

Loved it!!

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.