Zavalla Vacations

Everything was great, we arrived early and to avoid an early check in fee we were allowed to have our luggage put on hold while we explored. The luggage was later brought to our rooms. The only small inconvenience was that the floor lamp did not work, I called and asked if it could be checked but no one ever came to correct it.

The room didn't provide a complimentary coffee maker& drinking water. the room's air conditioner was deafeningly loud making it impossible to turn it off and was subsequently woken up by the heat during the night. You have to wait in a long line when leaving the parking lot ,the card reader barely responded when exiting the parking lot.

Great place to stay in the city!! The staff were exceptionally kind and helpful. There was rain and many guests asked for umbrellas and the staff had a store they gave out. We had no issues checking in. The property felt safe and was in a perfect location. Right off of Times Square and near Broadway. Subway station within a few blocks. It is NYC, and we had a window room, so we heard city sounds all night. But didn’t hear our hotel neighbors. The elevators are snug and the stairs are steep, but this was expected in the city. We had amazing water pressure and a spacious shower. Good AC too, we came on a record high day. We did have a window unit, but it was more than adequate to cool our room. But the blinds do have to be cracked to allow for the cool air to flow, this may be a problem for some. We spend most of our time exploring, so a clean and comfortable bed and a good shower is perfect for us. As parents we also felt safe and comfortable in the room and general area.

All staff were amazing, top tier customer service. The room was clean. The bathroom didn’t have exhaust fan. No complimentary toothbrush or toothpaste probably something you need to request. They didn’t have microwave either. Honestly, these were not complaints just little things that I didn’t mind at all. The hotel is located 2 mins from times square, it’s also close to the subway. Our room was quiet, we didn’t encounter any loud people or disturbance. Overall, I enjoyed our stay here. I would totally recommend and would definitely come back. The best part, mostly tourists so I didn’t have to encounter some privilege or entitled or mean american.

Went with family. Would stay again.

The Masquerade Tower is old, but has spacious rooms and comes with free parking. The big screens at the casino level are a good place to watch sports. Easy drive to/from the airport.