Vacations Close To Yellowstone Lake State Park

A

Beautiful facility and great location. Desk clerk at check-in wasn’t friendly, nor thorough in explanations. Same clerk at checkout promised an emailed receipt. Nada. Their service is reliant on using their RIU app. When arriving tired with a busy agenda, I don’t want to have to get familiar with their app. I’ve since discovered that my credit card charges are bill off by $107, in loosely described charges that didn’t match up with Hotels.com’s Receipt. Difficult to get through to someone at the hotel, since arriving home, to explain the unexpected charges. OK, RIU, you win, I’m tired of chasing. However, you’re scratched from any of my future business system-wide, despite an otherwise great facility in Chicago.

Friendly staff, great location. Will be booking again

LOVE this hotel! Location is perfect and you can walk everywhere! Just wished they had a pool

Charged for an extra night that we didn’t stay and called and was told a reimbursement was completed. Five days later, the full charge for the night we didn’t stay posted in my account and with no reimbursement. When I called again, was told there was nothing they could do because the reimbursement was “released” and I would have to wait to talk to a manager when they arrived which would not be until the nighttime hours.

The room was not as clean, the staff was very RUDE, The front desk manager Dalisa had an attitude and she is racist.