Vacations Close To Whalers Village

Check in was smooth, Rooms were a lot smaller then when looking to book. Air conditioning did not see to work right. Room fan also did not work right, bed was not as comfortable

The location

We got stuck in elevator for , an hour.Hotel staff didn't contact us in try to make things okay.And we had to call 911 I to get out of the elevator And still to this day , we have heard from the hotel people

Dennis and the entire staff made our trip so enjoyable. We will forever have a special place in our hearts for this place. Celebrated our 10 year wedding anniversary here!

**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD** We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response. We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the Ritz," said she was canceling our reservations, and hung up. I had to repeatedly call back to ensure our family still had rooms. Management later told me Gretchen received disciplinary action. We tried contacting Hotel Manager Yvette three times during our stay and left two voicemails. She never contacted us until two days after we left. A brief call with my wife was later characterized as accepting their "final resolution": a $75 beach-chair credit. Even after I emailed a detailed complaint, Yvette never personally responded. The resort itself fell short: housekeeping every other day despite a $45/night resort fee; two beach chairs cost another $75/day and were collected at 5 PM sharp; rude beach staff; and large gaps around our renovated room door that let in light, noise and bugs. After spending thousands on two rooms, fees, food and services, management's lack of ownership was the worst part. Ironically, their original advice was best: **Next time, we'll stay somewhere better.