West Sunbury Vacations

I stayed here 3 nights and housekeeping never cleaned my room. It wasn't a big deal, until I realized someone stole my Airpods out of my backpack that was in the room. They are not very responsive in trying to get the issue resolved, but did admit a cleaning person took them home when I shared where they were located.

The front desk is always super welcoming and are eager to help in any way they can, the bar tender is super friendly and is more than willing to give his recommendations on food and drinks.

I know there have been a lot of negative reviews about this place but we were willing to gamble because it was almost half the price of most other hotels we were looking at. We wanted something within walking distance to the David L. Lawrence conference center. This place was a wonderful experience for us from beginning to end. I must of messaged them at least a dozen of times with messages on Hotels.com (but you could also text them) to ask questions and they responded very quickly answering everything! The check in process was easy as it was just a text message and link. When we arrived, we had a working code to get through the doors, but there was also other doors at the main entrance for guests if the code did not work. There were 2 people at the front desk that were very helpful and answered a lot of questions. We also did not have bedding for the pull out couch and they quickly grabbed us a bag with fresh linens for it. During our stay, we Door Dashed a dinner and the driver did not show up at the lobby but downstairs in the residents parking lot. The kind person at the front desk helped us out by running downstairs and getting it for us because I have trouble with stairs because of my back. The apartment complex is half residents and half hotel stays. The residents were very pleasant and friendly and helped to open doors (because I was using a walker). Check out was a breeze and valet parking was always quick.

Staff was great and the hotel was extremely clean! I'd recommend to anyone.

I didn't have any major problems with my room I couldn't solve by going to speak to the front desk. But items such as: Not having a refrigerator, telephone not working were bit of an annoyance since those are some amenities that "should" be prepared upon check in. Whether or not "remodeling" was part of the problem ( as what I was told ), I just felt my room was a little unprepared, but nothing I couldn't work with. Overall, I'd give my experience about a 7/10.

Street parking and a nearby parking lot is available