Vacations Close To Wells Fargo History Museum

Homeless people living in junk cars out back. Not a good environment For kids or women alone.

I had high expectations for this resort based on its reputation and beautiful location, but the guest service experience was disappointing. Housekeeping was inconsistent. Our room was not serviced to the standard expected for a resort of this caliber, and it often felt difficult to get basic issues addressed. The biggest problem was communication. Guest Services almost never answered the phone. When calls went unanswered, the voicemail mailbox was full, making it impossible to leave a message or request assistance. Calling the resort’s main number was equally frustrating because the automated phone system repeatedly sent callers in circles without connecting to a person. After multiple attempts, we were still unable to reach anyone. A luxury resort should make it easy for guests to obtain assistance, especially when they are already on the property. Unfortunately, the lack of responsive customer service overshadowed what is otherwise a beautiful setting with excellent access to the surrounding mountains. The property has tremendous potential, but management needs to improve staffing, maintain functional phone and voicemail systems, and ensure guests can quickly reach someone when they need help. Those changes alone would make a significant difference in the overall guest experience.

I think the property was friendly to pets. It had a lot of room in the front & back yard, along with a lot of space in the living room & kitchen. The bed is big, so your pet could definitely sleep with you on it or they could go into the guest bedroom too. There is a massage chair that was definitely relaxing & the place was clean

Great location right by the airport Staff was very supportive and helpful

Check in was a bit confusing. Could have been operator error. Neighbor helped me get in and pass codes were fine the next day. I was a bit anxious waiting to receive the emailed entry instructions as I was going to be without email while traveling but they came the night before. In the end it all worked out, I will definitely stay here again.

They have a cook stove and full sized refrigerator, however no pots or dishes.

Several issues that concern me. When I arrived I had asked for a room on a lower level. I was told that no changes could be made. My wife and I are in our 70’s and we were put on the third floor with no elevator. I was informed that because we didn’t request directly through this lodge again no changes could be made but she never looked at the computer screen to see. Next, we were there 10 days and our room was supposed to be cleaned every three days. That never happened. It was partially cleaned only 1 time. That partial cleaning was our fault because we came back in the midst of the room being cleaned. That was the only time our room was cleaned. Would I stay at this location again. I don’t think so. There are plenty of places we could stay at the same price and would experience follow through on staff’s responsibilities. All the staff were pleasant and communicative. Our room did not have a Mountain View that shows on their website. Out our window was an overgrown lot with trash.

Ok