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Hotel Mercure Wien Westbahnhof

4.0 star property
Hotel with a restaurant, a short walk to Mariahilfer Street

Choose dates to view prices

Photo gallery for Hotel Mercure Wien Westbahnhof

Exterior
Superior Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board
Bar (on property)
Exterior
International cuisine
Hotel Mercure Wien Westbahnhof offers upscale accommodations near Schönbrunn Palace. Guests can enjoy international dishes at the Westside restaurant or relax in the cozy cafe. The property provides in-room WiFi, a 24/7 business center, meeting facilities, and multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet friendly
  • 24/7 front desk

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

7.8 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Free minibar items
Flat-screen TV
Separate bedroom
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Mariahilfer Street - 3 min walk - 0.2 miles
  • Wiener Stadthalle - 6 min walk - 0.4 miles
  • Vienna Christmas Market - 4 min drive - 1.6 miles
  • Schönbrunn Palace - 4 min drive - 1.8 miles
  • Vienna State Opera - 5 min drive - 2.0 miles

Getting around

  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West U-Bahn - 3 min walk
  • Vienna International Airport (VIE) - 30 min drive

Restaurants

  • ‪Burger King - ‬5 min walk
  • ‪Schnellimbiss Europaplatz - ‬3 min walk
  • ‪IKEA Restaurant - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Hotel Mercure Wien Westbahnhof

Upscale hotel near Mariahilfer Street
Wiener Stadthalle is located near Hotel Mercure Wien Westbahnhof, which provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site restaurant, Westside, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, luggage storage, and a front-desk safe
  • Meeting rooms, a 24-hour front desk, and concierge services
Room features
All 252 rooms boast comforts such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,799 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Is Hotel Mercure Wien Westbahnhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day.

How much is parking at Hotel Mercure Wien Westbahnhof?

Self parking is available for EUR 25 per day.

What time is check-in at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Mercure Wien Westbahnhof?

Check-out is at noon.

Where is Hotel Mercure Wien Westbahnhof located?

Located in Rudolfsheim-Fünfhaus, this hotel is within a 10-minute walk of Mariahilfer Street and Wiener Stadthalle. MuseumsQuartier and Naschmarkt are also within 1 mi (2 km). Vienna West U-Bahn and Gerstnerstraße-Westbahnhof Tram Stop are within a 5-minute walk.

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Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 225 out of 900 reviews
Rating 8 - Good. 426 out of 900 reviews
Rating 6 - Okay. 181 out of 900 reviews
Rating 4 - Poor. 46 out of 900 reviews
Rating 2 - Terrible. 22 out of 900 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and the staff were very friendly. Would stay here again!
Stayed 1 night in Jul 2025

4/10 Poor

Malte

Liked: Staff & service
Disliked: Property conditions & facilities
alt und abgewohntes Hotel, Verkehrsanbindung super, Personal freundlich
Stayed 4 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to the station. Comfy beds
Stayed 2 nights in Aug 2025

8/10 Good

KAORI

Liked: Cleanliness, amenities, property conditions & facilities
立地が良いです。
Stayed 4 nights in Jun 2025

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location for our stay in Vienna!
Stayed 5 nights in Jun 2025

4/10 Poor

Rashid

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location is good. Property rooms are old and need renovation. Bed mattress old or low quality. Expensive for the quality.
Stayed 2 nights in Aug 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Get what you pay for. A little dated, basic rooms but that’s why it’s the price it is. 5 minute walk to Westbahnhof station, and then 10 minutes on the metro to the city centre. Simple.
Stayed 2 nights in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal ist sehr hilfsbereit und freundlich. Unterkunft war sauber und es fehlte an nichts. Die Lage am Westbahnhof ist ideal, da man von dort mit den öffentlichen Verkehrsmitteln gut angebunden ist und im Gebäude alle möglichen Geschäfte zum Einkaufen und Essen gibt.
Stayed 4 nights in Jul 2025

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottima posizione

Buona sistemazione , ottima posizione per i collegamenti e nelle vicinanze diversi ristoranti e negozi. L’albergo è carino , le camere sono funzionali magari con uno stilo anni 70. Buoni i servizi ( bar, area fumatori, macchinette per bibite e snack)
Stayed 5 nights in Jun 2025

4/10 Poor

Rossella

Disliked: Staff & service
Xxx
Stayed 1 night in Jul 2025

8/10 Good

Jose Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização ótima , café manhã muito bom , carpete dos quartos precisa trocar , chuveiro ruim
Stayed 4 nights in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Wir haben den Aufenthalt genossen und haben uns sehr wohl gefühlt
Stayed 3 nights in Mar 2025

10/10 Excellent

KURATA

Liked: Cleanliness, amenities, property conditions & facilities
Good location, reasonable price, good hospitality
Stayed 3 nights in Feb 2025

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fuer Fahrradfahrer fut geeignet

Fahradkeller in der Tiefgarage, gute Matratzen, Kühlschrank leider bei Basic Zimmer abgeschlossen keine Klimaanlage Laute Straße bei offenem Fensterdirekt neben dem Westbahnhof gutes Frühstücksbuffet
Stayed 2 nights in Jun 2025

6/10 Okay

Elliot

Liked: Cleanliness
Very simple stay - wasn’t made clear that we would be in the basic rooms on Expedia’s site. This isn’t the hotel’s fault. Very clean and great breakfast. Shame that the bar area closed quite early so were unable to get a hot drink after 11pm.
Stayed 2 nights in May 2025

8/10 Good

Lutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer entsprach der Kategorie, ur statt des Hockers wäre ein zweiter Stuhl angenehm gewesen. Aber Heißwasserbereiter für ersten Morgenkaffee gern genutzt! Frühstücksbüffet sehr gut--bis auf den "Orangensaft"... und warum gibt es keine Untertassen??
Stayed 2 nights in Jun 2025

8/10 Good

TOSHIKO

Liked: Cleanliness, property conditions & facilities
I was glad that I was upgraded to a new room. The breakfast was very satisfying and had a wide variety of options. They also looked after my luggage. However, there was a line at the check-in counter and I had to wait quite a while.
Stayed 3 nights in May 2025

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentral am Westbahnhof gelegen. Viele U- und Strassenbahnen, schnell zu allen wichtigen Punkten
Stayed 3 nights in Mar 2025

10/10 Excellent

Laurie Philippine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merci pour l'accueil et le séjour, tout était parfait
Stayed 4 nights in Dec 2024

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are weak in English, bad Breakfast, old furniture
Stayed 1 night in Apr 2025

8/10 Good

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.
Stayed 4 nights in Nov 2024

6/10 Okay

TING YU

Disliked: Staff & service, amenities
房間沒有空調蠻悶的。房間沒有冰箱超不方便。
Stayed 4 nights in May 2025

10/10 Excellent

Teruyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもいい部屋でした。
Stayed 1 night in Dec 2024

10/10 Excellent

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great place to stay close to the train station.
Stayed 2 nights in Apr 2024

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