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The Richmond Hotel

2.0 star property
Property in Torquay with a 24-hour front desk

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Photo gallery for The Richmond Hotel

Beach
Beach
Lobby
View from property
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Highlights

Heating
Blackout drapes/curtains
Fan
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, Ensuite, Sea View

Room

Superior Triple Room, Ensuite, Sea View

Highlights

Heating
Blackout drapes/curtains
Fan
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 18 sq m
  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Digital channels
Iron/ironing board
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Digital channels
Iron/ironing board
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Digital channels
Iron/ironing board
  • 15 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible

Deluxe Suite, Accessible

Highlights

Separate sitting area
Heating
Separate bedroom
Electric kettle
Desk
  • 30 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Economy Double Room, Ensuite

Room

Economy Double Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Digital channels
Iron/ironing board
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

View from property

Quadruple Room, Ensuite, Sea View

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
  • 18 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
Digital channels
Iron/ironing board
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
27 Croft Road, Torquay, ENG, TQ2 5UD

What's nearby

  • Princess Theatre - 10 min walk - 0.6 miles
  • Torre Abbey Sands - 11 min walk - 0.6 miles
  • Torre Abbey - 11 min walk - 0.6 miles
  • Inner Harbour - 13 min walk - 0.7 miles
  • Babbacombe Beach - 5 min drive - 2.4 miles

Getting around

  • Torquay Station - 14 min walk
  • Exeter (EXT-Exeter Intl.) - 42 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Loungers Visto Lounge - ‬8 min walk
  • ‪Bistrot Pierre - ‬8 min walk
  • ‪Subway - ‬6 min walk
  • ‪Appleby's - ‬2 min walk

About this property

The Richmond Hotel

Property located in Torquay City Centre
The Richmond Hotel provides everything you need. Stay connected with free WiFi in public areas.
Other perks at this property include:
  • Self parking (surcharge), a 24-hour front desk, and multilingual staff
  • Smoke-free premises

Languages

Arabic, English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Limited onsite parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Frequently asked questions

Is The Richmond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Richmond Hotel?

Self parking is available for GBP 10 per day. Limited spots are available.

What time is check-in at The Richmond Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at The Richmond Hotel?

Check-out is at 10:00 AM.

Where is The Richmond Hotel located?

Located in Torquay City Centre, this property is within a 10-minute walk of Greek Orthodox Church of Saint Andrew, Riviera International Conference Centre, and Torquay Marina. Princess Theatre and Torre Abbey Sands are also within 15 minutes. Torquay Station is 14 minutes by foot and Torre Station is 16 minutes.

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The Richmond Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 58 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 40 out of 243 reviews
Rating 4 - Poor. 28 out of 243 reviews
Rating 2 - Terrible. 31 out of 243 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Marek

Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024

8/10 Good

Carmen

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024

6/10 Okay

Razvan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this place
Stayed 1 night in May 2024

8/10 Good

TOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Basic but worked for me.

Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
Stayed 1 night in Jun 2023

10/10 Excellent

Kirsty

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023

4/10 Poor

Ramon

Liked: Room comfort

Very cheap, very old and basic. Ok for a night

It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Stayed 1 night in Aug 2024

2/10 Terrible

Sandrah

Disliked: Staff & service
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Stayed 3 nights in Jun 2024

6/10 Okay

Beverley

Disliked: Property conditions & facilities, room comfort

Overnight stay

Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Stayed 1 night in Jul 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely run down, the reception area resembles a building site, reception was never manned. No towels available and television not working in one of our rooms. Avoid
Stayed 1 night in Aug 2024

2/10 Terrible

Kirsty

Disliked: Amenities, property conditions & facilities
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Stayed 1 night in Jun 2024

6/10 Okay

Nigel

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Stayed 1 night in Jul 2024

2/10 Terrible

Kerry

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn’t stay I handed the key back
Stayed 1 night in Jul 2023

2/10 Terrible

Rofik

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst place I have ever been to I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe I had to stay at a different hotel on the day I would like to request a refund for my hotel please Thank you
Stayed 1 night in May 2024

2/10 Terrible

Simon

Disliked: Amenities, property conditions & facilities
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.
Stayed 1 night in Sep 2023

2/10 Terrible

Niaz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Stayed 1 night in Aug 2024

6/10 Okay

Karen

Disliked: Amenities
Very old and dated bed could do with being changed very old not comfortable at all
Stayed 1 night in Sep 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

dirty

Room was dirty when checked in with blood on the shower curtain. we told staff who assured us they would get room cleaned. we were there 2 days and still the same when we left. very tired with a lift that sounds like it will explode when doors closing. hard to find any staff Dont waste your money staying here!
Stayed 2 nights in Jun 2023

4/10 Poor

Rami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved . The shower was broken and leaking unable to used it . No towels provided until I asked for it , we’ve been family of 4 two towels only for all !! The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Stayed 1 night in Aug 2024

4/10 Poor

Rami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved . The shower was broken and leaking unable to used it . No towels provided until I asked for it , we’ve been family of 4 two towels only for all !! The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Stayed 1 night in Aug 2024

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aviod at all costs

We arrived to find the hotel housed homeless that we were not informed about,the room they allocated us was full of flies,the sheets didn't fit the bed and the smell was disgusting,we checked out 5 mins after checking in we were refused a refund and told to contact yourselves for a refund,luckily we found another hotel at short notice, and had a fabulous time,please can you refund the cost of this disgusting hotel
Stayed 2 nights in Jun 2023

4/10 Poor

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities

NEVER RETURN

Apart from the location i have very little positive feed back to give i stayed with my 2 children in what could only be discriped as a dirty discusting room poor carpets had no tv working for the intire stay even though it was bought to the attention of staff on several occasions my room was not cleaned for the intire stay of 5 days feel really let down as even though my kids enjoyed are holiday the hotel really was the bad point of it shame cause it has so much potential too be a really nice place hopefully someone can take over and turn it in to something special
Stayed 5 nights in Jul 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faulty towers

First room freezing cold with no tv Second room hadn’t been cleaned empty sugar sachets left on the desk and green spit in the sink No shower curtain so room got soaked from the shower
Stayed 1 night in Feb 2023

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AVOID AVOID! Rip Off. Dirty. No service.

AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt! The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book. You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason. A total rip off, they know everybody would request a refund through this portal hence they take your cash on site. AVOID AVOID AVOID
Stayed 1 night in Aug 2024

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don't know if the hotel failed to acknowledge the request or if expedia failed to pass it on but we requested a wheelchair accessible room. What we got was a room on a mezzanine floor and accessing it required one of our party to take the lift to the floor above and then shuffle down the stair on her bum whilst I carred the chair down for her. The room was dusty, paint cracked and peeling off, the bathroom just looked gross it desperately needed renovation. Parking overnight cost £10 although that might be advertised somewhere on the site, I certainly didn't see it and I had filtered hotels to just ones with parking. One plus side, the receptionist who greeted us was very accommodating, tried his best to swap us to a more suitable room, was very apologetic and helped out in every way he could.

4/10 Poor

Stephen

Stayed 1 night in Aug 2024