Vacations Close To Tlos

Overall decent hotel/resort, a number of fast food type restaurants inside which were fairly expensive. Laundry is offered but was far too expensive, so I found a 24 hour laundromat a bus ride away and paid $4. Bed was comfortable, blackout blinds did their job, aircon was quiet and effective (especially needed during the 43 degree days!), internet was very fast and reliable. Checkin is at 3.30, $25 if you want to check in earlier. There is a Walgreens just down the road (2 minutes) if you want to buy snacks or drinks etc rather than in the hotel which doesn’t have prices. Nearby public transport is good and reliable.

This was a very unique hotel compared to where we usually stay. May not be unique to Miami but this was our first trip to Miami. Staff was very courteous. Enjoyed staying there and will stay again.

Our stay at the Westgate started off very disappointing. The first room we were given was in poor condition. There was a hole in the carpet, the shower faucet wouldn’t shut off completely, the air conditioning couldn’t keep the room cool, and the lighting was so poor that it made the room feel dark and outdated. After we brought these issues to the staff’s attention and requested an upgrade, we were moved to a much better room. The second room was a noticeable improvement and made the rest of our stay much more enjoyable. The highlight of our stay was Jimmy, who helped us get a cab to the airport. He greeted us with a smile, had a great attitude, and went out of his way to make sure we were taken care of. His friendliness and willingness to help left us with a positive final impression. While I appreciate that the staff addressed our room concerns and that Jimmy provided outstanding customer service, the hotel should ensure every guest room is properly maintained before it is assigned. No guest should have to ask for a different room to receive the quality they expect.

Our room was not ready when we arrived due to water issues at the hotel. We were relocated to a room at the hotel next door, which was in poor condition. The room was dirty, and the sink was clogged with standing water. We had to stay there for approximately four days, which was a very disappointing experience. We received only $200 in compensation, which did not come close to covering the difference in value or the inconvenience we experienced. We paid significantly more for our stay at Nobu than what we received in return, and the hotel was unwilling to adjust the rate to reflect the accommodations at the neighboring hotel. Overall, we were very disappointed with how the situation was handled and with the level of customer service. Unfortunately, we will not be returning.

the room was dirty when we got there and the beds were dusty and not properly made. very disappointed

Our stay was wonderful. Such friendly staff, everything we might need was there and we loved the cats!

Nice view and environment only thing was the roof top restaurant service was a bit sloppy

It's a very nice resort.