Freetobook en Thaxted

“Nobody waited for me; I couldn't make the check-in because no one was there. I was alone in the middle of the night without any help. Nobody replied on the phone, and Hotels.com couldn't even refund me. It was a complete disaster and a lack of respect in all senses. Everyone provided horrible service, and I’m disappointed. The hotel looks terrible, and the staff is not professional at all. I had to book another hotel, and nobody replied to my messages. It is an awful experience; don't go to that...

“The room was very clean, very comfortable, with quality fittings. Comfortable bed, quality bedlinen, soft towels, helpful host - highly recommended.”