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Tru by Hilton Chicopee Springfield

Property class: 2.5

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Photo gallery for Tru by Hilton Chicopee Springfield

A breakfast area with a waffle station, coffee machine, and various food options. - Tru by Hilton Chicopee Springfield (Chicopee)
A modern hotel building with a parking lot and a green landscape. - Tru by Hilton Chicopee Springfield (Chicopee)
An indoor swimming pool with a clear waterline, a metal ladder, and red chairs around the pool area. - Tru by Hilton Chicopee Springfield (Chicopee)
A modern hotel building with a prominent 'tru' logo, multiple floors, and a covered entrance area. - Tru by Hilton Chicopee Springfield (Chicopee)
A modern breakfast area with seating, a coffee machine, and a variety of food options. - Tru by Hilton Chicopee Springfield (Chicopee)
Free to-go breakfast, a terrace, and an arcade/game room are just a few of the amenities provided at Tru by Hilton Chicopee Springfield. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk with a computer, a chair, a television, and a mirror.

Room, 1 King Bed

8.8 out of 10
Excellent
(96 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a nightstand, and a modern lamp.

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(94 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Mobility Accessible

A hotel room with a bed, a desk with a computer, a chair, a television, and a mirror.

Room, 1 King Bed, Mobility Accessible

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible (Hearing, Roll-in Shower)

A modern hotel room with a flat-screen TV on a wooden desk, a blue office chair, and a large window with abstract art.

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible (Hearing)

A hotel room with a bed, a desk with a computer, a chair, a television, and a mirror.

Room, 1 King Bed, Hearing Accessible (Hearing)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Mobility Accessible

A hotel room with two beds, a nightstand, and a modern lamp.

Room, 2 Queen Beds, Mobility Accessible

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

A hotel room with two beds, a nightstand, and a modern lamp.

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible (Hearing)

A hotel room with two beds, a nightstand, and a modern lamp.

Room, 2 Queen Beds, Hearing Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible (Hearing)

A hotel room with two beds, a nightstand, and a modern lamp.

Room, 2 Queen Beds, Hearing Accessible (Hearing)

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a patterned window view.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a patterned view.

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk with a TV, a chair, and a mirror.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Chicopee is home to Tru by Hilton Chicopee Springfield. Holyoke Mall and Riverdale Shops are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chicopee Memorial State Park and Lake Lorraine State Park. Looking to enjoy an event or a game while in town? See what's happening at MassMutual Center or Eastern States Exposition. Visit our Chicopee travel guide
Map
440 Memorial Dr, Chicopee, MA, 01020

What's nearby

  • A basketball court with spectators, a scoreboard, and a wall of portraits.
    Naismith Memorial Basketball Hall of Fame
    9 min drive - 7.7 miles
  • Chicopee Falls Dam
    16 min walk - 0.9 miles
  • Chicopee Memorial State Park
    3 min drive - 2.7 miles
  • MassMutual Center
    8 min drive - 7.3 miles
  • MGM Springfield
    9 min drive - 7.5 miles

Getting around

  • Holyoke Station
    14 min drive
  • Bradley Intl. Airport (BDL)
    34 min drive

Restaurants

  • Chick-fil-A
    6 min walk
  • Dunkin'
    15 min walk
  • Panera Bread
    10 min walk
  • Cumberland Farms
    3 min drive
  • Starbucks
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total pets

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Tru by Hilton Chicopee Springfield have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Tru by Hilton Chicopee Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru by Hilton Chicopee Springfield?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Tru by Hilton Chicopee Springfield?

Check-out is at noon.

Where is Tru by Hilton Chicopee Springfield located?

Situated in Chicopee, this hotel is within 1 mi (2 km) of Chicopee Falls Dam and Chicopee Memorial State Park. Bowlero Chicopee and Connecticut River are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru by Hilton Chicopee Springfield Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 682 out of 1001 reviews
Rating 8 - Good. 184 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and breakfast was great and the staff was very friendly!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept very well, the staff was nice, breakfast was good and the area was peaceful
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was great . We were there for my cousins funeral and check in and out was seamless . We were in a rush to get to the funeral and the staff were so helpful that they helped us get to go boxes so the kids can eat breakfast on the way .
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great staff. Everyone was pleasant and helpful. Breakfast every morning. Coffee available 24/7. Quiet and clean.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Adam

Very nice hotel, clean, modern and close to a bunch of great restaurants. Everything about this plays was quality. Friendly staff, comfortable beds with great sheets. Great job
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated and one of the nicest hotels I've been in. Pool was kept clean and towels readily available. Staff answered everything and no issues at all during the stay
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the set up of the rooms in a Tru Hilton hotel. Beds are great, bathroom is great, hooks on the wall, a pull out desk so you can watch tv. Heating and cooling system works well. Great hotel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal and many choices of restaurants and grocery stores in walking distance. Hotel is new and extremely clean. TV is very good quality. Breakfast is typical for this type of hotel and free.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Busra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed to stay in Hilton tru Chicopee, MA with its modern design rooms are very nice and fresh look. Lobby area is nice to rest n play gamesz
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jean

Room was very clean, staff was friendly.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Marie-Alice L'Heureux

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, helpful staff, reasonable cost. Above standard hotel breakfast. We stayed three nights. Used pool.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a zen and peaceful place Just what I needed I’ll be back for sure And the staff are excellent also
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel with good amenities. The staff was great. The biggest issue was it was very busy
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities
Friendly clean accommodation were just what we needed.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze staff was very friendly. Our room was very clean, the bed was comfortable. Breakfast was nothing to write home about. Coffee was good and there were tea and hot chocolate options, some fresh fruit and instant oatmeal. The eggs and pancakes were just ok.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand atrium with sitting area and open concept. Check in was quick and room was clean and comfortable beds. The property is located close to restaurants and ravine backing into woodland.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect: clean room, great breakfast, courteous staff!
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jason

Liked: Cleanliness, staff & service
All was good except that the room above us decided to do a 5k in their room starting at 05:00 AM. This wasn’t the hotel’s fault, but was their fault was the condition of the floors. Beyond the stomping, the floors creaked! We arrived late at night needing sleep before a long day of driving. We got almost none because of the noise.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good I got very late but the receptionist was so nice and give us two room closer to each other cause I had to have two room. I love the two that’s my favorite so far.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff was exceptionally pleasant, I’d stay here again. Would recommend it to anyone.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless and thr beds were very comfortable
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

EDWARD

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool is close and I wasn't aware until after I did check in... and no discount were offer for inconvenience
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a single night and to be honest everything was awesome. We had a small issue with our TV remote not working but the staff was able to fix everything, very quick and easily. All of the staff that we encountered were friendly and eager to assist with any inquiries we had. Over all, we would and will stay here again!! Thank you for taking care of our family while we were their.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Theresa

Liked: Amenities
Staff was wonderful and hotel was spotless. Great breakfast also!
Stayed 1 night in Sep 2025