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The Downtown Hotel

2.5 star property
Travelers find themselves in the center of shopping convenience with staff ready to arrange tours and amenities that make exploring the city effortless

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Photo gallery for The Downtown Hotel

Balcony - The Downtown Hotel (Soufrière)
Reception - The Downtown Hotel (Soufrière)
Terrace/patio - The Downtown Hotel (Soufrière)
Deluxe Room, City View | Balcony - The Downtown Hotel (Soufrière)
In-room safe, individually furnished, desk, soundproofing - The Downtown Hotel (Soufrière)
The Downtown Hotel sits at the city's heart, blending urban convenience with moments of calm. Guests can enjoy morning coffee on the terrace or catch up on work using in-room WiFi. The business center provides everything needed for productive days away from the office.

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Royal Suite

Royal Suite | In-room safe, individually furnished, desk, soundproofing

Royal Suite

  • Mountain view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, City View

Deluxe Room, City View | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Deluxe Room, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Sea/Piton View

Sea/Piton View | In-room safe, individually furnished, desk, soundproofing

Sea/Piton View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Suite

Family Suite | In-room safe, individually furnished, desk, soundproofing

Family Suite

  • City view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

About the neighborhood

Located in Soufrière, The Downtown Hotel is connected to a shopping center. The area's natural beauty can be seen at Anse Chastanet Beach and Gros Piton. Soufriere Estate Diamond Botanical Gardens and Diamond Falls are also worth visiting. Visit our Soufrière travel guide
Map
Bridge And Frederick Street, Soufrière, 00000

What's nearby

  • Zaka Art Cafe
    Zaka Art Cafe
    1 min walk - 0.0 miles
  • 0_BXP44480
    Pitons Management Area
    1 min walk - 0.1 miles
  • Church of the Assumption
    Church of the Assumption
    2 min walk - 0.1 miles
  • French Wall Trail
    11 min walk - 0.6 miles
  • Soufriere Estate Diamond Botanical Gardens
    4 min drive - 1.2 miles

Getting around

  • Hewanorra Intl. Airport (UVF)
    58 min drive

Restaurants

  • pier 28
    2 min walk
  • The Beacon Restaurant
    4 min drive
  • Waterfront De Belle View Restaurant and Bar
    1 min walk
  • Anse le Raye Fish Fry Friday
    22 min drive
  • Alor Vegan Cafe
    3 min walk

About this property

The Downtown Hotel

Hotel near Anse Chastanet Beach
You can look forward to a terrace, a hair salon, and dry cleaning/laundry services at The Downtown Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), smoke-free premises, and a front-desk safe
  • ATM/banking services, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews give good marks for the overall condition
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • Furnished balconies or patios, microwaves, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufrière
The Downtown Hotel Hotel Soufrière

Frequently asked questions

Is The Downtown Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Downtown Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Downtown Hotel?

Check-out is at noon.

Does The Downtown Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per person applies.

Where is The Downtown Hotel located?

Situated near the beach, this hotel is steps from Church of the Assumption, Zaka Art Cafe, and Pitons Management Area. Aqua Dulce Trail and French Wall Trail are also within 15 minutes.

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Reviews

The Downtown Hotel Reviews

6.6

7.0

Cleanliness

7.0

Location

7.6

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 23 out of 161 reviews
Rating 8 - Good. 53 out of 161 reviews
Rating 6 - Okay. 48 out of 161 reviews
Rating 4 - Poor. 19 out of 161 reviews
Rating 2 - Terrible. 18 out of 161 reviews

Reviews

Verified

10/10 Excellent

Maryjane

Liked: Cleanliness, staff & service, property conditions & facilities
There was AC,very friendly human beings,I sleep like a baby Thank you we will be back
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

TONYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping stores in the same building
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy and convenient location

For me this hotel was perfect, right in the center of Soufriere, 2 min walk from the mini bus terminal. The rooms are spacious and each with a balcony. Staff there is so sweet and kind.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Janet

Great place to stay in Soufriere center

I was so comfortable there, i extended my stay 3 more days. Good access to the south of the island from Soufriere. Jayna, Olivia, and Mr. Charles were so sweet and accommodating.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Stayed 7 nights in Feb 2023
Verified

6/10 Okay

William

Liked: Staff & service
Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
Stayed 4 nights in Mar 2023
Verified

8/10 Good

Fleur

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Stayed 1 night in Apr 2023
Verified

4/10 Poor

Chaniel

Disliked: Staff & service, property conditions & facilities
This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Stayed 4 nights in Oct 2023
Verified

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Fey

Liked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

MK

Disliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
Stayed 14 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
Stayed 5 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in Downtown, close to everything, even the diamond gardens. Staff very welcoming and professional. Affordable and enough, not a resort Hotel proche de tout, meme des diamond gardens. Personnel accueillant et professionnel Ce n'est pas un resort mais il est suffisant and pas cher
Stayed 4 nights in Dec 2018
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
Stayed 3 nights in Sep 2018
Verified

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value for money hotel

If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Stayed 10 nights in Aug 2018
Verified

6/10 Okay

Phil

Liked: Cleanliness, staff & service, room comfort

It is indeed 'the downtown hotel' of Soufriere!

Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort

Nice Balcony...Great view...

The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.
Stayed 14 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.
Stayed 8 nights in Dec 2017
Verified

6/10 Okay

jw

Disliked: Property conditions & facilities, room comfort

In middle of town

Room outdated with TVs not working, shower curtain torn and shower down to a trickle. Comfortable bed and in middle of town , cleanliness ok. Acceptable for a budget hotel.
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice at a great price.

Good choice in the heart of La Soufriere. The area can be a little noisy, especially on a Friday night, but it is to be expected for being at the center of things. The rooms are large and air-conditioned, which is a big plus.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

otmar

Liked: Cleanliness
Huge room with great view over Petit Piton, Caribbean Sea and harbor bay. Bathroom needs better lights and face basin. Guests need to be mobile as rooms are at 3d floor with no lifts. Room overlooking town to the East can be noisy.
Stayed 3 nights in Oct 2017