4/10 Poor
Rodney, Belfield
Oct 24, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nothing like the photographs. The outside area was very run down and not well maintained. No Reception and no one to meet and greet. In fact it took a while to find a way into the property and discover a phone number to call for assistance. Once contacted Yoel was very obliging. Told me to go up to a room that did not have an ensuite. Mentioned the shared bathroom at this time had no hot water! Eventually, put me in another building with hot water but no wifi! If I wanted wifi I would need to walk back to the main building! It was a ground floor room and luckily I checked as one of the “French windows” was not locked. The room had many cobwebs and spiders. When drawn the curtains did cover all of the windows. Dead bugs on the floor. In the bathroom there were dead bugs in the bath, and more cobwebs. No extractor fan. So everything got covered in steam and became quite damp. The soap, a small disc, looked like it had been used by someone else. On check out there was no one to speak with, and I saw no member of staff even though I did not depart until after 2.00 pm. It seems I was the only guest in the hotel overnight. Even though on the Expedia web site supposedly only one room left available! I’m wondering if that may have been the reason there was no staff! Definitely someone from Expedia should physically check this hotel. Would stay here again, and worry regarding future Expedia recommendations!
Rodney
Stayed 1 night in Oct 2023