Vacations Close To SoCal Sports Complex

The staff was very helpful. Staff was so kind.

We had a great time! Beautiful resort with a great location.

The room itself was very nice. The staff were completely unhelpful (e.g., took 30 mins to get a wine opener, every time I called the front desk it was a long time before someone picked up, no valet there upon arrival, etc.). The drinks at the pool were overpriced and poor quality. Overall, compared to the price point we paid, the service level of the facility was not up to par.

We stayed here with family. We have been to several Embassy suite for over 20 years our kids plays sports and its our go to hotel. Our shower was leaking and from over head and we had to have maintenance come and fix it. It didn’t stop drippy

Great location, close to the ocean, good selection of breakfast items, helpful staff, and overall very convenient and pleasant stay.

We have been coming to this resort for four years straight, and it has always been one of our favorite places with consistently great experiences. This time, we decided to treat ourselves and upgrade to a nicer room, but unfortunately, the experience was very disappointing. When we arrived, I was told that our room was still not available. I was also told they would call me once the room was ready. I went back to check and a woman told me I might have to wait until 5:30pm check in is at 4 PM. My husband went back to the front desk immediately after and a gentleman immediately gave him the room key. I never received the promised phone call. I was also given a pool card so that we could wait at the bar, but the card did not work, which made the situation even more frustrating luckily the bartender which was amazing open the door for us. The best part for us were the people at the Vessel restaurant and pool bars. Another disappointment was seeing food left on top of the trash/recycling area outside overnight. It was not picked up until the following morning. For such a beautiful resort and such a special gem, these details were really disappointing. We have always loved coming here, which is why this experience was especially upsetting. Unfortunately, we are now reconsidering whether we will return in the future. I truly hope management addresses these issues because this resort has so much potential, and we would love to continue coming back.

This is a property to avoid, unfortunately, and especially at the price. The low quality of the rooms and in particular, the poor mattress quality, made our stay extremely uncomfortable. The beds have so little support that my lower back and hips were punished from side sleeping (stomach sleeping was impossible for me). The bathrooms and sinks weren't in good shape; our bathroom had a smudged mat in it and the finish was coming off of the tub. I understand that wear and tear happens, but the mat could have at least been cleaned or replaced. The desk staff did their best to help with issues. Of course, they are limited in what they can do, but they were nice and attentive. The location of the hotel is right in Little Italy and next to downtown. Walking out of the hotel and around the corner of the building opens onto a vibrant market full of shops and restaurants. My score for this is based on the comfort of the room itself, the price for value, and my experiences in other urban hotels of this type that attempt to be boutique. For example, we stayed at Hotel Lucia in Portland earlier this year, which is the same type of boutique hotel in the city, and it blew this hotel away in terms of comfort, amenities, and cleanliness. You would be better off getting the same quality for cheaper at nearby Motel 6 or just paying a bit extra a night for a superior Little Italy hotel than staying here. Sadly, you should avoid this hotel.