“I booked for.2 nights at Hotel on Haven through Hotels.com for 08-10/Oct/2022 on 13/Sep/2022. I received a confirmation from Hotels.com. that my booking was paid and confirmed on the 13/Sep/2022 via email. I received another email on 04/Oct/2022 from Hotels.com reminding me of my upcoming reservation:
We arrived at Hotel on Haven on 08/Oct/2022 to check in, only to be told by a very rude receptionist that they do not have our reservation and that they do not accept on-line bookings! We did...
“Communication with the staff proves difficult because of their very basic level of english. They dont have even the most basic information such as bus schedules for nearby popular destinations.”
“Please check it out with Hotel , they are calling me about payment not received yet . My card has been already deducted the bill . Please find out for me ”
“The staff will all get full marks for their friendliness, nothing was too much trouble. The room was very clean, but small. I started my trip at the Aurora and was delighted to return and end it there - and enjoyed their evening free cocktail in the top floor restaurant. ”