“Hotel Duo Swan was absolutely perfect. It’s a great location. The hotel is nice, great rooms, at a way better price than Ibis or Apex. You get to choose your complimentary breakfast every morning. But the best part is the staff. They will help you with anything you need. They helped me top up my local SIM card. They allowed me to park a bike rental in their garage. They booked taxis to/from airport. I can’t say enough good things about them. And they spoke good English (3 of the managers). I’ll...
“ubicacion centrica, cerca de la estacion de tren. habitacion es muy espaciosa. baño limpio, ventanas no tanto. personal muy amable y eficiente.
el primer dia las sabanas no estaban limpias del todo. aun y asi,.recomendable y volveriamos seguro”
“I booked for.2 nights at Hotel on Haven through Hotels.com for 08-10/Oct/2022 on 13/Sep/2022. I received a confirmation from Hotels.com. that my booking was paid and confirmed on the 13/Sep/2022 via email. I received another email on 04/Oct/2022 from Hotels.com reminding me of my upcoming reservation:
We arrived at Hotel on Haven on 08/Oct/2022 to check in, only to be told by a very rude receptionist that they do not have our reservation and that they do not accept on-line bookings! We did...
“El hotel está bien ubicado, está limpio y el personal es muy amable y servicial, pero la habitación tiene los techos bastantes bajos y son bastantes pequeñas.
Además de noche se encendía un motor que hacía ruido por todo el hotel y no se podía descansar bien, ya que molestaba bastante.
El desayuno ni bien ni mal.”
“El hotel está situado en frente a la estación de trenes, lo que hace que sea muy facil de explicar a los tuc tuc si te tienen que llevar al hotel. El desayuno es bueno. El único problema es el poquísimo inglés que maneja el personal (que es muy amable), lo que impide que te expliquen cualquier cosa respecto de la ciudad.”
“Communication with the staff proves difficult because of their very basic level of english. They dont have even the most basic information such as bus schedules for nearby popular destinations.”
“Expedia canceled the booking of my original hotel. They asked me to choose between 3 options to replace it, which I did in a timely manner. Despite my request, Expedia did not send me the booking for this new hotel on time. It was send to me after few hours I checked in another hotel that I have to look for muself. I had to go around time to check the options that Expedia gave One of the options that Expedia gave to replace the original booking is even out of service.”
“Please check it out with Hotel , they are calling me about payment not received yet . My card has been already deducted the bill . Please find out for me ”