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Palmetto Hotel

3.0 star property
Hotel in Santiago de los Caballeros with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Palmetto Hotel

Exterior
Restaurant
Restaurant
Reception
Standard Room | Laptop workspace, free WiFi, bed sheets
Located in a vibrant shopping district, Palmetto Hotel welcomes travelers with amenities like a full breakfast and free in-room WiFi. Helpful staff offer concierge services to enhance your stay, and a computer station keeps guests connected between shopping adventures.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
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Showing 3 of 3 rooms

View all photos for Deluxe Room

Laptop workspace, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/tub combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room | Laptop workspace, free WiFi, bed sheets

Basic Double Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/tub combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe or closet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Laptop workspace, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Shower/tub combination
Rainfall showerhead
Free bottled water
Cable channels
Wardrobe or closet
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Villa Olga, a neighborhood in Santiago de los Caballeros, Palmetto Hotel is in a shopping district and near the airport. Monument to the Heroes of the Restoration and Historic San Luis Fort Museum are local landmarks, and travelers looking to shop may want to visit Bella Terra Mall and Colinas Mall. Santiago Botanical Garden and Mundo Acuático are also worth visiting.
Visit our Santiago de los Caballeros travel guideOpens in a new window
Map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000

What's nearby

  • Bella Terra Mall - 4 min walk - 0.3 miles
  • Casino Gran Almirante - 14 min walk - 0.8 miles
  • Monument to the Heroes of the Restoration - 3 min drive - 1.5 miles
  • Catedral de Santiago - 4 min drive - 2.5 miles
  • Estadio Cibao - 5 min drive - 2.9 miles

Getting around

  • Cibao Intl. Airport (STI) - 22 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Yokomo Agora Santiago Center - ‬10 min walk
  • ‪Foodtropolis - ‬5 min walk
  • ‪Wendy’s - ‬10 min walk
  • ‪McDonald's - ‬12 min walk

About this property

Palmetto Hotel

Hotel located in Villa Olga
Palmetto Hotel provides free full breakfast and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and smoke-free premises
  • A computer station, concierge services, and a water dispenser
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Palmetto Hotel have perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Rainfall showers, shower/tub combinations, and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

Is Palmetto Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palmetto Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Palmetto Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Palmetto Hotel?

Check-out is at 11:30 AM.

Does Palmetto Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Palmetto Hotel located?

Located in Villa Olga, this hotel is within a 5-minute walk of Cinemacentro Cibao and Bella Terra Mall. Centro Leon and Casino Gran Almirante are also within 1 mi (2 km).

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Palmetto Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 198 out of 425 reviews
Rating 8 - Good. 135 out of 425 reviews
Rating 6 - Okay. 39 out of 425 reviews
Rating 4 - Poor. 29 out of 425 reviews
Rating 2 - Terrible. 24 out of 425 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sully

Liked: Cleanliness, staff & service
I enjoyed their breakfast the best
Stayed 1 night in Aug 2025

8/10 Good

HERNANDO

Liked: Staff & service
Location near to shopping malls and restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Jovana

Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excelente para actividades laborales y estancias cortas en Santiago
Stayed 2 nights in Jul 2025

10/10 Excellent

Delvis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Kahtie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had easy internet access and was cleaned. Also provided support with taxis to airport
Stayed 1 night in Aug 2025

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast
Stayed 14 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Excelente, el staff súper amable, las chicas del área de desayuno también. Me encanto definitivamente volveré.
Stayed 2 nights in Jun 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 6 nights in May 2025

10/10 Excellent

Leovigildo

Liked: Cleanliness, property conditions & facilities
The checkin and checkout process was really quick and effortless. The room was clean and practical. The morning breakfast was in the rooftop and it was really good for this budget hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to spend the night at an affordable cost. The reason I did not give a five star because bed sheets and towels looked old.
Stayed 1 night in Jul 2025

10/10 Excellent

Reyita

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the impression I got when I entered the property. Very intimate and elegante. The only thing I didn't like was the parking.
Stayed 3 nights in Jul 2025

10/10 Excellent

Raysa

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jun 2025

8/10 Good

Louis

Close to everything
Stayed 1 night in May 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The only thing was the hot water it will come and go but everything else was Super! I felt at home really
Stayed 8 nights in May 2025

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, near everything you may need. Yet, lot of noise inside the building on early morning hours.
Stayed 1 night in May 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good breakfast, very clean, great location.
Stayed 8 nights in Aug 2024

10/10 Excellent

Abdulwahab

Liked: Cleanliness, staff & service
Good hotel to rest while passing through Santiago
Stayed 1 night in Dec 2024

10/10 Excellent

Dairan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2025

8/10 Good

Russell

Liked: Amenities
A great place to stay, great bang for your buck, friendly staff and comfortable beds
Stayed 2 nights in Aug 2024

8/10 Good

mildred

Liked: Cleanliness, staff & service, room comfort
The hotel is located in the city center. Great location. Good, clean stay.
Stayed 1 night in Nov 2024

6/10 Okay

Robinson Rafael

Liked: Staff & service
Disliked: Amenities
⸻ I stayed for two nights and unfortunately the experience was not good. The beds were dirty, with stains that looked like urine. I took several photos and asked for the sheets to be changed, but the ones I was given were also stained. Honestly, I think they should be discarded, as this is a matter of hygiene and health. The mattress was also in a very unpleasant condition. also i have picture
Stayed 2 nights in Aug 2025

10/10 Excellent

OLGA

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing hotel

Excellent hotel, Good location, Very comfortable and clean Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convience quality price

I always book here when i visit Santiago. Close to airport shopping doctors. Taxis, everything i need
Stayed 1 night in Apr 2025

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