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Matum Hotel & Casino

3.5 star property
Hotel in Santiago de los Caballeros with a casino and a nightclub

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Photo gallery for Matum Hotel & Casino

Outdoor pool
Interior
Breakfast, lunch, dinner served; international cuisine
Casino
Reception

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Room

Executive Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Digital channels
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Minibar
Digital channels
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

Highlights

Balcony
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

Highlights

Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Digital channels
Daily housekeeping
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago

What's nearby

  • Monument to the Heroes of the Restoration - 6 min walk - 0.3 miles
  • Bella Terra Mall - 15 min walk - 0.8 miles
  • Casino Gran Almirante - 2 min drive - 1.3 miles
  • Catedral de Santiago - 3 min drive - 1.4 miles
  • Estadio Cibao - 4 min drive - 2.1 miles

Getting around

  • Cibao Intl. Airport (STI) - 18 min drive

Restaurants

  • ‪Supermarcado Bravo Cafe - ‬10 min walk
  • ‪El Tablón Latino - ‬6 min walk
  • ‪Amigos 24 Horas - ‬12 min walk
  • ‪El Parrillon Monumental - ‬11 min walk
  • ‪Wendy’s - ‬12 min walk

About this property

Matum Hotel & Casino

Property highlights
Consider a stay at Matum Hotel & Casino and take advantage of a casino, a nightclub, and a terrace. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • 1 meeting room, tour/ticket assistance, and a 24-hour front desk
  • Wedding services, a banquet hall, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Matum Hotel & Casino include perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • A personal chef, daily housekeeping, and electrical adapters/chargers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

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Matum Hotel & Casino Hotel Santiago de los Caballeros

Frequently asked questions

Does Matum Hotel & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Matum Hotel & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Matum Hotel & Casino?

Matum Hotel & Casino doesn't offer parking.

What time is check-in at Matum Hotel & Casino?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Matum Hotel & Casino?

Check-out is at noon.

Does Matum Hotel & Casino provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per room applies.

Where is Matum Hotel & Casino located?

Situated in Santiago de los Caballeros, this hotel is within a 10-minute walk of Gran Teatro Del Cibao and Monument to the Heroes of the Restoration. Historic San Luis Fort Museum and Bella Terra Mall are also within 1 mi (2 km).

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Matum Hotel & Casino Reviews

Reviews

6.6
Rating 10 - Excellent. 194 out of 756 reviews
Rating 8 - Good. 185 out of 756 reviews
Rating 6 - Okay. 157 out of 756 reviews
Rating 4 - Poor. 93 out of 756 reviews
Rating 2 - Terrible. 127 out of 756 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10

The people in the restaurant wee very kind with us.
Stayed 1 night in Jun 2025

6/10

Met our expectations for a place to stay close to the monument.
Stayed 3 nights in Feb 2025

6/10

Needs updating Pool área in really bad condition Staff was great Rooms were okay
Stayed 3 nights in May 2025

10/10

It was a really nice hotel
Stayed 1 night in Jan 2025

10/10

Customer service and the Dominican breakfast was delicious.
Stayed 1 night in Feb 2025

10/10

Really nice.
Stayed 2 nights in Feb 2025

10/10

It in a beautiful area safe enviroment friendly people
Stayed 5 nights in Nov 2024

10/10

Nice
Stayed 2 nights in Feb 2025

10/10

Excelente
Stayed 1 night in Dec 2024

10/10

Very good service
Stayed 1 night in Nov 2024

10/10

Good service
Stayed 10 nights in Dec 2024

8/10

The hotel is all right. Breakfast only available from 7.30 am, not ideal for a work trip. The casino is not operating and looks like something out of a 70s horror movie. But the Chinese restaurant next door is great and good value.
Stayed 5 nights in Mar 2025

10/10

Very good
Stayed 3 nights in Nov 2024

10/10

Excellent service
Stayed 1 night in Nov 2024

10/10

Very quiet and safe
Stayed 4 nights in Aug 2024

6/10

Don't like how the pool close at 6pm
Stayed 2 nights in Apr 2025

8/10

Short stay but great. Stayed one night. Check in staff and bellman were all welcoming. Place was clean.
Stayed 1 night in Sep 2024

10/10

Great location

10/10

Love
Stayed 1 night in Jan 2025

10/10

Like the accommodation just the breakfast should me hot because the food was little cold
Stayed 1 night in Oct 2024

8/10

Great bang for your buck, a lot of historical events have taken place at this hotel
Stayed 1 night in Feb 2023

4/10

Poor service
Stayed 1 night in May 2025

10/10

Does not have a casino as advertised. Rooms were very nice. Staff is excellent.
Stayed 5 nights in Sep 2024

10/10

Love the people and the room different options for food
Stayed 1 night in May 2024

10/10

Good place
Stayed 4 nights in Mar 2024