San Mateo Vacations

Beautiful stay

Not a lot of detail about which pools you can use or not use . Not enough information.

Stayed at the hotel multiple times in the past. Felt a significant decline in service. Check-in process was horrible. Did not seem attentive and did not want to make our stay feel special, which was odd because in the past the hotel used to go above and beyond. Food, resturant staff, poolside service were all good. Issue was with checking in and accommodation. Also horrible experience with concierge trying to force us into a timeshare tour and then try to take away the offer they promised us

Room was very clean and the a/c worked perfect throughout our 7 night stay, staff was excellent especially Stephany in concierge, Oscar and nini pool server’s all others were great but they made our stay that much better, beach was nice and clean. Also the food was really good in the buffet but the specialty restaurants were awesome especially up on the 7th floor royal restaurant where we celebrated our 25th anniversary. We were very lucky that we didn’t experience any tropical storms or hurricanes. We left Friday 10/09/2026. Thanks Occidental for a memorable week , can’t wait to go back.

Amazing location