Every thing was great and the guest services were very accommodating
I had the place almost all to myself right before the Palace's tragic COVID shutdown. It was a bittersweet experience. The staff was incredibly helpful.
It’s ok pillows and bed were not comfortable. Homelessness outside hotel is bad, one followed us all the way into the entrance, didn’t feel safe.
Everything about the property was beautiful. The only downside was the parking.
All staff were very welcoming and helpful. Had a great time in San Francisco
Staff were extremely friendly and accommodating. Liked the layout of the lounge and bar downstairs. Good gym.
It was just a simple boutique experience. Loved having a drink in the lobby as well. All the staff were so helpful.
We arrived before check in and were able to check all of our bags while we walked around downtown. Every person that we came into contact with at this hotel were so nice. It made for a pleasant stay. The room was clean and the view was amazing.
Didn't like the pillows and the bathroom was really small
The staff were wonderful. Having the restaurant off the lobby was so convenient after a long day in the traffic, and the food was good!
The room was spacious and extremely comfortable,the view beautiful Only disappointment was to have a shower and no tub
When I first arrived to check in, the gentleman at the front desk greeted me right away and was friendly. He asked me if I was a Hyatt member and I told him I was not although I have been there every Thursday for the past 4 times or so. He asked me if I wanted to sign up to be one and I said yes ...
Everything was wonderful and people were kind. The hotel is clean
I liked the decor and cleanliness of the property. They also offer filtered water stations on every floor. The bar in the lobby was nice. Only downside is that it closed really early at 8pm during our weekend stay.
Beautiful place and loved the customer services! I would recommend to family and friends. Con: parking is terrible around there
They have FREE bike rentals for guests, their restaurant, the Brick and Beam was so cool and delicious. It so close to everything, including the cable car!
The view was so beautiful, the hotel was clean and the staff was very helpful , i definitely will return
Big room and bathroom. The bathroom shower leaks a lot of water outside the standing shower. There were small bugs coming from the shower vent. Lobby was nice. Had plenty of places to sit or work.
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