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Reviews

8.2 out of 10
Very good

Popular amenities

About the neighborhood

Map

What's nearby

  • SF Masonic Auditorium - 5 min walk - 0.3 miles
  • Van Ness Avenue - 6 min walk - 0.4 miles
  • Westin St Francis Hotel Glass Elevators - 8 min walk - 0.5 miles
  • Union Square - 8 min walk - 0.5 miles
  • Warfield Theatre - 9 min walk - 0.5 miles

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Reviews

Reviews

8.2

Very Good

8.8

Cleanliness

7.8

Location

8.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 343 out of 1001 reviews
Rating 8 - Good. 472 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Elevator needs to get repaired. Bartender (Logan) best for blocks around!
Stayed 1 night in Oct 2025

6/10 Okay

Kent

Liked: Cleanliness, staff & service
Disliked: Amenities
Small room could not control the air conditioning myself and the light was on the timer and we go out while you’re in the middle of the shower
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel, not a lot of street or property noise. The gym was small but nice to have.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
I checked in with my family on friday 4/4 in the evening and the front desk employee was very helpful and he went out of his way to make sure i had a parking spot right in front of the hotel entrance.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the structure and clean environment it offered, the staff was super friendly and welcoming and the area was nice in the heart of downtown. my stay was very satisfying. I will book this hotel in the future :)
Stayed 2 nights in Mar 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Vertigo Nice Place to Stay

The hotel is a really nice place to stay. It is very clean and up to date. Staff was very friendly. Lots of restaurants nearby. Hotel doesn't have its own parking but there are many parking garages within three blocks of the hotel. Hotel staff can make recommendations to which are closer and reasonably priced. The hotel is located in a nice area of San Francisco.
Stayed 1 night in Mar 2020

8/10 Good

Petri

Liked: Cleanliness, staff & service, room comfort

Ok hotelli

Keskeinen sijainti.Peruskuntoinen ja mukaavuksiltaan ok hotelli. Ei aamiaista, vain alakerran kahvit.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

ヒッチコック好きなら最高。そうでなくてもオススメ。

ヒッチコック好きなら嬉しくなるホテル。そうでなくても、普通に良い。サービスはふつう。 古いホテルをリノベーションしてて部屋はきれい。
Stayed 2 nights in Feb 2020

6/10 Okay

Kento, TOKYO

Liked: Cleanliness, staff & service
立地は、まずまずで近くに飲食店やコンビニもあります。料金について、施設利用料や簡易な朝食(コーヒーとペイストリー)代として、1日23ドルをチェックアウトの時に請求されるので、予め十分な説明や不要とするチョイスがあると良かったです。
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor ! Friendly staff ! Nice robes ! No pool :(
Stayed 5 nights in Feb 2020

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities

Funky boutique hotel, a good value.

Good location (pretty safe and centrally located.) Wonderful front desk staff (shout out to Tony!). Two big issues for me -- $23/day "amenities fee" is heavyhanded -- it's wifi, coffee and a very small gym. Also, the walls in my room (7th floor) were paper thin -- I could hear every word uttered in the next room. Also, my room was right next to the elevator -- it was very loud and really sounds like it needs servicing. A little WD40, perhaps?
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage look of the hotel was awesome. But the person who made the hotel even better was the front desk clerk named Sebastian, his service was excellent.
Stayed 2 nights in Feb 2020

8/10 Good

Cathy, Tasmania, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, character property, liked fridge, staff helpful. Would have preferred to have a microwave is the only criticism.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Fine if you just need a place to sleep. Very unique interior design which I enjoyed. Bathroom space was not the greatest - no counter in the sink area and shelf above the sink gets in the way of actually using the sink for thinks like washing your face. Showers could use a refresh. Occasionally no TV signal.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint rooms, extremely clean all around and fabulously friendly staff. Loved my stay!!
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Several small cages and grocery shops nearby. Easy access to public transportation and cabs.
Stayed 3 nights in Feb 2020

6/10 Okay

Alma

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Disappointed ☹️

I was going to give this hotel a 10, but on the check out day, I turned the bath on for my 2yr old and there was a ROACH!!. 😞 My husband brought this issue to the reception’s attention, which by the way-we were charged for cleaning fees. I was like what? Cleaning fees??? Then the receptionist said we were going to get a refund. We didn’t.
Stayed 1 night in Feb 2020

2/10 Terrible

Sean

Liked: Cleanliness, staff & service, property conditions & facilities

Hidden “Urban Fees” BEAWARE!!!!

The hotel charges a $20 “Urban Fee.” They didn’t disclose this when I booked the hotel, nor when i checked in. I also stayed there two weeks ago, and, no “Urban Fee.” This must be a new scam. They said it was wifi and coffee. The coffee came in 4-5 ounce cups, and they didn’t have real cream. I contacted Hotels.com and they are ignoring me.
Stayed 1 night in Feb 2020

10/10 Excellent

Chris, Norwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme and style. The staff were great especially Mr. Sam
Stayed 2 nights in Feb 2020

8/10 Good

Jami

Liked: Cleanliness, room comfort

Pretty good for San Fran.

Walking in to the hotel is a pleasant experience. It is nicely decorated and the desk clerk was smiling and kind. The room was huge and it had a walk-in closet with a dresser in it. Also, a fridge, two robes,hair dryer, cotton balls and q-tips,shampoo,cond.,soap,lotion and coffee. The beds are small doubles, not queens. One was comfortable the other was really hard. Oh ya and a t.v. Now to the cons. It was advertised to have a cafe, which I saw in the lobby but it was shut down. At the desk the guy literally said," your card will be charged $25.00 to cover the fitness center and the FREE WIFI "!! Are you kidding? So, be aware of the hidden charges. The only bad thing about the room was no air!! The hall had air condition but when we open the room door it was hot and stuffy. There is a fan on the ceiling that I could only feel if sitting under it. The one window that would open, opened to a fire escape. This worried me for safety reasons, like is someone going to climb thru the window at night? The window is the only way to get cool air. Please keep in mind that it is down town S.F. so no hotel parking. A half a block up is a parking garage that charges $30.00 for overnight parking.
Stayed 1 night in Feb 2020

8/10 Good

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable, safe, and clean !

Nice place to stay in San Francisco. Clean accommodation, friendly staff, food options nearby. We were even able to park our rental car on the street all three nights without a fee! Highly recommended.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Lots of cheap food places nearby. Walk from civic Center station has a lot of homeless people on the streets.
Stayed 1 night in Feb 2020

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities

Its ok but thin walls and a stupid resort fee

I like the location and the room is comfortable and has a mini fridge and little hot water machine which is nice. The hotel itself has paper thin walls, you will hear your next door neighbor blow their nose. Their resort fee is absolutely ridiculous so be super careful booking.
Stayed 12 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Locatie uitstekend. Personeel vriendelijk. Verwarming ouderwets amerikaans: bij aan wordt het heet, als die uit is kan het in de kamer heel koud zijn. Geen middenweg.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was cute and clean, staff was accommodating about providing extra blankets and the lobby was always bright and cheery
Stayed 4 nights in Jan 2020