San Felipe Vacations

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Great experience, staff are ready to serve you. Highly recommend!

Excellent service

The resort was beautiful and an amazing getaway! From the variety of food options including the buffet and à la carter restaurants, to all the amazing activities provided by the entertainment staff, the service of the workers and wonderful room I couldn't recommend a better resort to stay at!

Beautiful property, but nowhere near a five-star experience. I’d give Ocean Allure Costa Mujeres about a 5/10. My biggest complaint was the food. The specialty restaurants were hyped but disappointing. The hibachi had no real performance, low-quality meat, cold/bland rice, overly sweet flavors, and the “sushi bar” was basically two pieces of sushi. The ramen was unauthentic and several menu items were unavailable. The steakhouse was also disappointing: chewy, poorly cooked steak and “truffle fries” that tasted like regular fries. The dessert shop was another letdown. The crepes looked nothing like the examples on the screens and felt cheaply thrown together. I also saw employees handling them without gloves. Ironically, the buffet was the best food because what you saw was what you got. Restaurant service was extremely slow despite the resort not seeming full. The whole place felt understaffed. Even getting a full can of seltzer required an employee to ask a manager, which made the “all-inclusive” experience feel cheap. We were promised an ocean-view upgrade and waited about two extra hours, only to get no ocean view. The resort is new, yet I already noticed cracks, worn finishes, and poor bathroom ventilation. The beach is nice, but seaweed cleanup is hit or miss and the smell can be strong. Pools were warm, rooms were nice, and some bar drinks were good. Overall, the food, service, cleanliness, and attention to detail do not match a five-star resort.