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Best Western Plus Palo Alto Inn & Suites

Property class: 2.5

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Photo gallery for Best Western Plus Palo Alto Inn & Suites

A spacious lobby with a kitchen area, seating arrangements, and a staircase leading to an upper level. - Best Western Plus Palo Alto Inn & Suites (San Antonio)
A conference room with multiple tables and chairs, carpeted floor, and recessed ceiling lights. - Best Western Plus Palo Alto Inn & Suites (San Antonio)
A gym with exercise equipment, a clock, and a window. - Best Western Plus Palo Alto Inn & Suites (San Antonio)
An indoor swimming pool with tiled flooring, lounge chairs, and a no diving sign. - Best Western Plus Palo Alto Inn & Suites (San Antonio)
A hotel room with a patterned sofa, a desk with a lamp, a chair, a bed with a patterned bedspread, a ceiling fan, and a framed picture on the wall. - Best Western Plus Palo Alto Inn & Suites (San Antonio)
You can look forward to free full breakfast, dry cleaning/laundry services, and a gym at Best Western Plus Palo Alto Inn & Suites. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 16 of 16 rooms

Suite-1 King Bed,Non-Smoking,32-Inch Lcd Television,Microwave and Refrigerator,High Speed Internet Access

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Suite, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

Standard Room, 1 King Bed, Accessible, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a patterned sofa, a desk with a lamp, a chair, a bed with a patterned bedspread, a ceiling fan, and a framed picture on the wall.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a patterned sofa, a desk with a lamp, a chair, a bed with a patterned bedspread, a ceiling fan, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(29 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

A hotel room with a patterned sofa, a desk with a lamp, a chair, a bed with a patterned bedspread, a ceiling fan, and a framed picture on the wall.

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for King Suite with Kitchenette

A hotel room with a bed, desk, chair, and two bedside tables with lamps.

King Suite with Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Suite with Kitchenette

A hotel room with a sofa, a desk, a chair, a bed, a ceiling fan, and a TV.

Two Queen Suite with Kitchenette

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in South San Antonio, a neighborhood in San Antonio, Best Western Plus Palo Alto Inn & Suites is near the airport and near theme parks. Alamo and Boeing Center at Tech Por are cultural highlights, and travelers looking to shop may want to visit Market Square and Traders Village. Check out an event or a game at Alamodome, and consider making time for San Antonio Zoo and Aquarium, a top attraction not to be missed. Visit our San Antonio travel guide
Map
12507 SW Loop 410, San Antonio, TX, 78224

What's nearby

  • A riverside walkway with colorful umbrellas, a stone bridge, and a modern sculpture.
    San Antonio River
    7 min drive - 7.5 miles
  • A riverside walkway with colorful umbrellas and a stone bridge.
    Lackland Air Force Base
    10 min drive - 11.0 miles
  • A large military cargo aircraft parked on a tarmac with a clear sky and clouds in the background.
    Joint Base San Antonio
    10 min drive - 11.0 miles
  • Baptist University of the Americas
    6 min drive - 2.2 miles
  • Traders Village
    6 min drive - 7.0 miles

Getting around

  • San Antonio Station
    14 min drive
  • San Antonio International Airport (SAT)
    22 min drive

Restaurants

  • Whataburger
    6 min walk
  • McDonald's
    3 min drive
  • Bill Miller Bar-B-Q
    5 min drive
  • Mcdonalds
    3 min drive
  • Jack in the Box
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Frequently asked questions

Does Best Western Plus Palo Alto Inn & Suites have a pool?

Yes, this property has an indoor pool.

Is Best Western Plus Palo Alto Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Palo Alto Inn & Suites?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Best Western Plus Palo Alto Inn & Suites?

Check-out is at 11 AM.

Where is Best Western Plus Palo Alto Inn & Suites located?

Located in South San Antonio, this hotel is 2.3 mi (3.6 km) from Baptist University of the Americas and within 6 mi (10 km) of Baptist Emergency Hospital - Zarzamora and Medina River. Traders Village and San Antonio River are also within 9 mi (15 km).

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Reviews

Best Western Plus Palo Alto Inn & Suites Reviews

8.2

Very Good

8.0

Cleanliness

10

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 502 out of 1000 reviews
Rating 8 - Good. 244 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 73 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick stay but the rooms were clean and they provide a good breakfast selection along with Juice and coffee.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Ruby

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevator was out of service. The hot tub was not working. The swimming pool was freezing cold. The room was clean but had a weird smell. The bed and sheets were clean. The breakfast was ok. No orange juice. No milk for cereal. Eggs were very wet.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean suite, Good breakfast, friendly staff!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Tricia Gladys

Liked: Cleanliness, staff & service
breakfast menu was good and fresh, they have brewit machine. Did not look at gym. The room was clean but I do think they need to deep clean their carpet was bare foot and my feet got dirty from the carpet not from outside.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, convenient to restaurants.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Sharon

Liked: Cleanliness
The man at the front desk was nice but warned up the elevator was usable, you can take it up but had to call the front desk for someone to push the bottom to bring it back down, thank goodness we are on the 2nd floor because we had to walk down the stairs several times, Had to ask for ice bucket & glasses, they should have also brought ice because the ice machine wasn't working on the 2nd floor, had to walk down the stairs for ice. Didn't eat breakfast because we had to leave too early both days. Sign at front desk, the hot tub was working but warm water, hot water issues. Room was clean, only plus!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness
Breakfast was hot and good and love the convenience
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, amenities
Room was very spacious and clean. Overall a great stay.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms, polite staff and plentiful breakfast.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean room and clean public areas. The hot breakfast was fresh and hot with lots of variety. Ready to please several different tastes. Area feels safe. We were grateful to see in the parking lot, at 2:30 in the morning as we returned from our event and the after party, that security was out checking the parking area when we arrived. We felt very comfortable, and everything was clean, and organized on both the inside and outside of the property. Staff provided very good service and were attentive to our needs.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean and affordable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds was so comfortable I will stay here again
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t usually do reviews. I decided to this time because the guy at the service desk went above and beyond helping me with the TV. Had an issue with it and he rectified it and was very cordial and nice about it. He was the epitome of a good service rep.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Staff was very nice. Elevator did not work during the stay though. No phones in the rooms and no smart tv. Other than that they had a nice breakfast. Beds were comfortable. Nice area. Had a wonderful stay in San Antonio
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Zeylord

Liked: Cleanliness, staff & service, amenities
Good breakfast, friendly staff, clean rooms and hallways. The TV in my room was kind of funky as it emitted only shades of red light.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay room was clean and ready. Beds were comfortable and we enjoyed it.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Love it very nice people working there
Stayed 1 night in May 2024
Verified review

8/10 Good

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, and spacious room. Shower head not so great. Back parking lot has a shady area where I assume homeless hang out though nothing happened to our cars.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

Love staying here for the beans for breakfast and the comfy beds
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Rooms smelled and was very clean
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Sofia

Liked: Cleanliness, staff & service
This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed in 2 Queen bedroom with sofa bed. Easy check-in $50 deposit. Clean spacious room. Big TV. No coffee maker in room but plenty of coffee downstairs tasty and strong with flavor liquid creamer options. Great breakfast variety eggs etc. Would recommend.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean; employees friendly; awesome breakfast. Area is a little sketchy, but overall we felt very safe. Lots of fast food options nearby as well as an Olive Garden.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Location

This hotel was at a very convenient location for a quick visit with nearby family
Stayed 1 night in Dec 2024