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Best Western Plus Lackland Hotel & Suites

2.5 star property
Travelers start their day with a hearty breakfast buffet before tackling work in the business center or unwinding by the indoor pool at this convenient hotel.

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Photo gallery for Best Western Plus Lackland Hotel & Suites

Lobby - Best Western Plus Lackland Hotel & Suites (San Antonio)
Indoor pool - Best Western Plus Lackland Hotel & Suites (San Antonio)
Pillowtop beds, in-room safe, desk, laptop workspace - Best Western Plus Lackland Hotel & Suites (San Antonio)
Property amenity - Best Western Plus Lackland Hotel & Suites (San Antonio)
Pillowtop beds, in-room safe, desk, laptop workspace - Best Western Plus Lackland Hotel & Suites (San Antonio)
Located in the business district, Best Western Plus Lackland Hotel & Suites offers a practical base for travelers. Enjoy the breakfast buffet, gym, dry cleaning services, and express check-out. Free WiFi and attentive staff complete the experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

8.6 out of 10
Excellent
(56 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

8.8 out of 10
Excellent
(27 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.8 out of 10
Good
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

About the neighborhood

Located in San Antonio, Best Western Plus Lackland Hotel & Suites is in the business district. Market Square is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquatica San Antonio Waterpark and San Antonio Zoo and Aquarium. Ready for a night out? Consider The San Antonio River Walk and Historic Sunset Station. Be sure not to miss outdoor adventures like hiking/biking trails and mountain biking. Visit our San Antonio travel guide
Map
3635 Crooked Trail, San Antonio, TX, 78227

What's nearby

  • Joint Base San Antonio
    Joint Base San Antonio
    1 min drive - 0.7 miles
  • River Walk in San Antonio, Texas
    Lackland Air Force Base
    2 min drive - 1.0 mile
  • SanAntonio_SanAntonioSeaWorld_502636_04
    San Antonio SeaWorld
    13 min drive - 10.3 miles
  • River Walk
    River Walk
    14 min drive - 13.8 miles
  • El CORONA NITE CLUB
    2 min drive - 1.7 miles

Getting around

  • San Antonio Station
    17 min drive
  • San Antonio International Airport (SAT)
    25 min drive

Restaurants

  • QuikTrip
    4 min drive
  • McDonald's
    3 min drive
  • Circle K
    5 min drive
  • Whataburger
    4 min drive
  • Dutch Bros Coffee
    4 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Frequently asked questions

Does Best Western Plus Lackland Hotel & Suites have a pool?

Yes, this property has an indoor pool.

Is Best Western Plus Lackland Hotel & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Lackland Hotel & Suites?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Plus Lackland Hotel & Suites?

Check-out is at 11 AM.

Where is Best Western Plus Lackland Hotel & Suites located?

Situated in the business district, this hotel is 1.1 mi (1.8 km) from Joint Base San Antonio and 3.1 mi (4.9 km) from Lackland Air Force Base. Lackland Air Force Base Visitor Center and Wilford Hall Medical Center are also within 6 mi (10 km).

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Reviews

Best Western Plus Lackland Hotel & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 596 out of 1007 reviews
Rating 8 - Good. 222 out of 1007 reviews
Rating 6 - Okay. 105 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 41 out of 1007 reviews

Reviews

Verified

10/10 Excellent

Francis Felicita Negron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. Staff was helpful and the room was very clean. Elevator needs repairs, but overall it is good and safe.
Stayed 3 nights in May 2026
Verified

8/10 Good

Karin

Liked: Staff & service, amenities
Very helpful/accommodating staff. Very knowledgeable of BMT graduation events. Hotel is conveniently located near Lackland AFB. No interstate travel required to get from hotel to base. Room was a little rundown but overall, it was clean. Will book again for future visits.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing everyday. They cleaned the rooms daily. Staff is welcoming and polite. They provide maps of the USAFB for families. Location is close to the base. Plenty of close parking available. We've stayed twice now for both of our kids that went through the USAF BMT. It's like a home away from home.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness
Clean, friendly staff, close to places to eat.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good breakfast. Having trouble with elevator. Can use it, but encouraged to use stairs. Are trying to fix. Quiet, comfortable rooms. Everyone was very polite.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complaints. Stumbled upon some wildlife there. That was about the most exciting/exhilarating thing overall. For context hotel is located in a wooded area so its to be expected that wildlife would be in said area. We ran into a juvenile rattlesnake, western diamondback to be exact. Front desk was alerted. Hopefully they relocated said snake over something less savory such as ending its life. Snakes eat pests so i let them be.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
check in process was easy and quick room was amazing and so was breakfast!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Douglas

Liked: Staff & service
The staff is great and the location was perfect for its proximity to Lackland AFB. However the elevator was constantly OOC and the breakfast was meager and did not open until 530am but their staff told us that we should leave the hotel no later than 540am to make our son's graduation from BMT. The facility is tired and the room very average. The air conditioning controls were unavailable and we froze to the point we had to request additional bedding. If not for its location I would not recommend it. However, for convenience to the base it was good for us due to the heavy traffic. Pool was nice and had a hot tub.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for BMT graduation. Clean, friendly and knowledgeable
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, Patty, made the stay. Very comfortable, felt like coming home.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
All the reviews are true, nice spot with excellent breakfast and staff ok, responsive
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities
Yes the staff were friendly and rooms were clean
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful staff. Good breakfast. Clean room.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Cynthia Lee

Liked: Amenities
Everything was acceptable uncomfortable. The building was just getting older. But very functional in a good place to stay if you have someone graduating from Lackland Air Force Base.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Edwin

Staff was very nice and helpful breakfast was very good
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel from 2/25/26-2/28/26 for the proximity to the Air Force graduation ceremony for my brother-in-law. The hotel and our room were clean, welcoming and comfortable, with a very nice full breakfast every morning in the lobby. The staff were pleasant and helpful. Overall it was a great experience with a very convenient location to many areas we explored. Would definitely stay at this hotel again!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, amenities, property conditions & facilities
An excellent staff!
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My first room Felt damp and muggy. Sheets felt damp. I’m assuming from the humidity . After pulling my bedsheets back you can clearly see hair . sheets had not been replaced. after speaking to the staff in the front, they were very accommodating and changed my room quickly. Second room was not very much more pleasing still very humid in the room and shower floor I would never go bar feet. Just didn’t look safe. I wouldn’t even go bare feet on the carpet. Extremely disappointed pictures made it look extremely nice and low kept. Staff was very friendly wasn’t even mad at them. They are just paid staff it’s the owners that’s need to do better. Also not the cheapest place in town either
Stayed 1 night in May 2026
Verified

10/10 Excellent

KATHERINE CASTRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was excellent. Staff was excellent. Food was excellent. It was a perfect vacation
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Denis

Liked: Cleanliness, amenities
Very nice stuff. Great location for BMT graduation.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Clean Rooms, Comfortable Beds, Great Hotel Staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Najah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms & very friendly & accommodating staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. We got the one that had a full kitchen which was a surprise. Cuz I didn't pay attention when I ordered the room lol but very nice pretty much clean the only complaint was ceiling fan needed to be dusted pretty bad and maybe a couple shelves. But beyond that everybody was friendly super nice and very helpful on everything we asked
Stayed 5 nights in Mar 2026