Ruacana Vacations

Great

The staff was really friendly, hotel is near to the sphere, the mexican restaurant have délicieux food and the bartender was súper nice!!

Rooms where so quite

Terrible Staff Member Employee, Tanisha was extremely rude upon engagement. She checked us in since the kiosk was not activating the key cards. I went to retrieve keycards and we were confirmed a "pool view" room. I went to the assigned room 05323 to check out the room prior to bringing my luggage to the room and found that there was no pool view but a view of a roof to an adjacent portion of the property. I then went back down to advise Tanisha that the room was not a pool view room as paid for. At this point, Tanisha became irritable and repeated that it is a pool view room and I advised her again that there is not pool view from this particular room and if it was possible to have this corrected. She said the property was fully booked. I requested a manager and Tanisha's response was "I can get a manager but they're going to tell you the same thing." Ruby came out to assist and was very nice but there was no effort to rectify or explain how clearly my room which was purchased months ago was given to another party. Ruby also stated that the 5th floor does not have pool views; however, this was the floor assigned. This is unacceptable and unfortunately, my first experience staying at Mandalay Bay was nice. This experience and interaction was highly inappropriate and disappointing.