Does Secrets Silversands Riviera Cancun have a pool?

Yes, this property has 8 outdoor pools.

Is Secrets Silversands Riviera Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Secrets Silversands Riviera Cancun?

Valet parking is free at this property.

Are there all-inclusive benefits at Secrets Silversands Riviera Cancun?

Some rate plans available at this hotel are all-inclusive.

Where is Secrets Silversands Riviera Cancun located?

Nestled on the beach, this Puerto Morelos hotel is 1.4 mi (2.2 km) from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 9 mi (15 km).

About the neighborhood

Located in Puerto Morelos, Secrets Silversands Riviera Cancun is on a private beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Arrecife de Puerto Morelos National Park are also worth visiting. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and skydiving.

Visit our Puerto Morelos travel guide

10/10 Excellent

Shay, Nyc

Sep 26, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved this place. Cant wait to go back and visit. Its gonna be hard trying to top ssc

Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveler

Sep 14, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When we arrived via the Shuttle we found the resort gates were licked and the resort was closed! We are non-Spanish speaking tourists. The language barrier between us and the shuttle driver was frightening to say the least. Expedia you disappointed me terribly because we were never notified the resort we bought and paid for was closed! No email, no call, no texts, nothing telling us why or even what the plan was to accommodate our being misplaced.

Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Jul 26, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We didnt stay here, and were not notified of change until arriving at property

Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Jul 26, 2019

Disliked: Staff & service, amenities, property conditions & facilities

What property? I cannot review this property because when I arrived it was CLOSED and has been since the end of May! Imagine my friend Jackie Watson and I being turned away at the gate by a guard, not having been notified prior to arriving and wondering what the he'll was going on. And receiving an email the next day asking to review our stay- what a joke. We were told by Expedia that there was no shuttle service so we laid $45 American each for a return shuttle , only to find out later that all the resorts provide shuttles . We were eventually relocated to another resort but at the very least I would like a refund on the shuttle please.

Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Jun 17, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It closed without warning! We couldn’t go and were transferred.

Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Jun 15, 2019

Disliked: Staff & service, property conditions & facilities

This resort is closed! You sent me to a closed resort!

Stayed 5 nights in Jun 2019

2/10 Terrible

Robert

Jun 11, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from secrets

Secrets silversands- the secret is that it is closed and for weeks couples have shown up and like us, were turned away at the gates and told to find alternate accommodations. Only after being told to go to a sister property which was already full, and calling reservations, were we told they could accommodate us an hour away. Secrets does not want to loose your business so they wo t tell you in advance the hotel is closed, so they only tell you when you arrive and redirect you to one of their other properties. That way, you can’t take your business elsewhere as it is too late to cancel and book elsewhere. Thus is a highly deceptive practice and it ruined our experience. We had to pay out of our pocket to get to a sister property which was by the way inferior.

Stayed 5 nights in Jun 2019

10/10 Excellent

Candice

Jun 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

May 28, 2019

Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

May 27, 2019

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

May 26, 2019

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

May 21, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I didnt like that there was only a dress code for men in the restaurants. Women could wear anything they wanted to wear, but men had to wear a shirt, etc. Found this quite sexist. Otherwise, the hotel is great, and the staff are friendly and nice. Food is delicious and the pool side games are fun to play.

Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

May 8, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing and make this resort well worth it!!

Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Apr 20, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Apr 2019

10/10 Excellent

Stephen

Apr 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still a great hotel but not the best for price

This was our third trip to Secrets Silversands, 4 years since our last visit. We feel it's still a top quality hotel but has lost its sparkle. The staff are mostly providing a 5 star service, however we feel the maids and turn down service was poor, always looking for a reason to avoid the work. We were celebrating our wedding anniversary in the first week and my wife's birthday towards the end of our 2 week stay. For our anniversary a celebration banner was placed on the front door and a bottle of champagne (spakling wine) were provided on the first day, a great start. The second week our room was cleaned late afternoon and was very rushed, we ran out of toilet paper and it took 2 days to rectify the situation. My wife's birthday came, no sparkling wine or banner on the door. On previous visits they went the extra mile with wine, chocolates, rose petals and congratulation letter. This time a note was put under the door while we were out for dinner with a happy birthday message. Drinks in plastic glasses at the Martini bar seemed to show more money saving. Still a very nice resort but there are better in this price range. Excellence plays Mujeres has set the highest standard for us in this class of hotel. The Sports bar has needed a refurb since the hotel was opened, Breathless set the highest standard for sports bars and Silversands need to look at this big mark down.

Stayed 14 nights in Apr 2019

10/10 Excellent

Lynnette, Indiana

Apr 14, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The booze was a good variety and quality. The wait staff gave outstanding service and were very friendly. Room service was awesome. It was timely and the food was hot. Restaurants didn’t need reservations, which is exactly what you want on vacation, and the food was excellent in them all. I thought the jewelry store needed prices on the items because I don’t want to dicker on prices at a hotel shop.

Stayed 9 nights in Apr 2019

6/10 Okay

Verified traveler

Apr 11, 2019

Liked: Cleanliness, amenities, property conditions & facilities

Overall, very nice resort, but there were a few problematic things here and there. Our room was right next to the maid service room. It was extremely noisy starting 6am. The house keeping would come in around 1-3pm, during the peak sun time when I wanted to relax inside. A couple of times our room was simply skipped (no, the do not disturb sign was not up). In other times dirty towels were taken away, but clean ones were not given, happened twice. I had to call to request them. Hair was not cleaned from the shower. Empty plastic bottles and glasses were not removed from the room. Fridge was not replenished with water, had to call and ask for this. Another disappointment was the beach itself. It was too small and too much seaweed, which made swimming in the water impossible. The pool areas were lovely, which is where we ended up staying. Food was great. All in all, enjoyed my vacation, but would not come back to this property.

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Apr 9, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was well maintained and easy to access all areas. Only negative we have to offer is the beach, there had been no mention how rocky and narrow the premium club beach is. There is very little shade available in that section. There should be more information provided for perspective guests to make informed decisions prior to making a decision on their vacation purchases. Other than that had a wonderful time.

Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Apr 9, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Adults only is great All staff very courteous Main pool needs some work, looks green compared to the other pools

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Apr 7, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2019

8/10 Good

Anne

Apr 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely go again... how about tomorrow?

They are very accommodating. Food and drinks were great. Great choice for an adult only vacation. Rooms could use a bit of upgrading. But overall a beautiful facility. You are pretty pocketed into the resort unless you arrange transport, but that was fine with us.

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Mar 31, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Silversands was a perfect honeymoon destination with an extremely helpful and friendly staff. The food was very good at the various restaurants with our favorite being Portofino, the Italian restaurant. One of the nights the pianist, Alejandro, took requests and played some of our favorite songs. The options for various excursions are easy to access and purchase, we did not have to convert to Pesos the entire trip. Our only minor complaint is with regards to our patio jacuzzi. It was broken the first few days, and after fixed, was unusable due to the amount of bugs. Our outside light was on an automatic timer, but wasn’t working and stayed on the entire time.

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Mar 27, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was very nice. The only thing that I didn't care for that I normally love about Dreams/Secrets is the entertainment. The night time entertainment was horrible (except for Rock Show) We were with a big group and though they'd entertain during the day but all they wanted to do was play volleyball or work out in the pool. We asked numerous times for bocci ball but they just laughed at us cause that wasn't in the schedule. No one wants to work out while you've been drinking.

Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveler

Mar 27, 2019

Disliked: Amenities, property conditions & facilities

The have no usable beach . Completely rocky .. property has a great need for upgrades

Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Mar 18, 2019

Disliked: Amenities, property conditions & facilities

Lo mejor fue el trato de algunas personas,la habitación ,los empaques de las ventanas ya no sellan por lo tanto permiten la entrada de aire y no pudimos dormir,compré una con pool view.,se puros árboles la vista.,nos cambiaron: no funciona:sanitario,la cerradura,reloj,lámpara buró,lavabo roto etc.restaurntes:la comida regular,ya tienen varios platillos,lo mejor:la fruta.

Stayed 4 nights in Mar 2019

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