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Hotel Palace Galapagos

3.0 star property
Beaux Arts hotel in Puerto Ayora with a restaurant

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Photo gallery for Hotel Palace Galapagos

Exterior
Family Suite, 2 Bedrooms, Kitchenette, Ground Floor | Living area | LCD TV
Standard Room | In-room safe, laptop workspace, free WiFi, bed sheets
Reception
Superior Room | In-room safe, laptop workspace, free WiFi, bed sheets

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | In-room safe, laptop workspace, free WiFi, bed sheets

Standard Room

Highlights

Furnished patio
Air conditioning
Refrigerator
LCD TV
Hair dryer
Private bathroom
Cable channels
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Room

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor | In-room safe, laptop workspace, free WiFi, bed sheets

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Highlights

Furnished patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Refrigerator
LCD TV
2 bedrooms
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Tower

Deluxe Room, 1 Bedroom, Bathtub, Tower | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Room, 1 Bedroom, Bathtub, Tower

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Private bathroom
Separate bathtub and shower
Cable channels
In-room safe
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Exterior

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  • Free WiFi
  • Air conditioning
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About the neighborhood

Map
Petrel 466 and Floereana, Puerto Ayora, 200102

What's nearby

  • Academy Bay - 7 min walk - 0.4 miles
  • Charles Darwin Research Station - 12 min walk - 0.7 miles
  • Malecon - 12 min walk - 0.7 miles
  • Las Grietas - 12 min walk - 0.7 miles
  • Las Ninfas Lagoon - 12 min walk - 0.7 miles

Getting around

  • Isla Baltra (GPS-Seymour) - 69 min drive

Restaurants

  • ‪El Muelle De Darwin - ‬6 min walk
  • ‪TJ Restaurant - ‬9 min walk
  • ‪Golden Prague Galapagos - ‬9 min walk
  • ‪Il Giardino - ‬7 min walk
  • ‪Tropical Bird - ‬8 min walk

About this property

Hotel Palace Galapagos

Hotel near Malecon
Located close to Charles Darwin Research Station and Playa de los Alemanes, Hotel Palace Galapagos provides a garden, a library, and a restaurant. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a snack bar/deli.
Additional perks include:
  • Outdoor pool access nearby
  • Continental breakfast (surcharge), smoke-free premises, and beach towels
  • Tour/ticket assistance, luggage storage, and a front-desk safe
  • A water dispenser
Room features
All guestrooms at Hotel Palace Galapagos feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with hair dryers and shampoo
  • LCD TVs with cable channels
  • Refrigerators and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Beach shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:00 AM for a fee: USD 16 for adults and USD 16 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (54 inches high)
  • Handrails in hallways (39 inches high)
  • Handrails in stairways (35 inches high)
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Beaux Arts architecture
  • Built in 2013
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: USD 5 per person, per night
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 16 for adults and USD 16 for children
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Galapagos Suites Palace Puerto Ayora
Galapagos Suites Palace
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel Puerto Ayora

Frequently asked questions

Does Hotel Palace Galapagos have a pool?

Yes, this property has outdoor pool access.

Is Hotel Palace Galapagos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Galapagos?

This property doesn't offer parking.

What time is check-in at Hotel Palace Galapagos?

Check-in start time: 1:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Palace Galapagos?

Check-out is at 10 AM.

Where is Hotel Palace Galapagos located?

Situated by the sea, this hotel is within a 15-minute walk of Las Grietas, Malecon, and Charles Darwin Research Station. Playa de los Alemanes and Tortuga Bay Beach are also within 3 mi (5 km).

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Hotel Palace Galapagos Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 78 out of 92 reviews
Rating 8 - Good. 13 out of 92 reviews
Rating 6 - Okay. 1 out of 92 reviews
Rating 4 - Poor. 0 out of 92 reviews
Rating 2 - Terrible. 0 out of 92 reviews

9.8/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

The staff were very attentive and welcoming anything we required they were very approachable and ensured our stay was as homely as possible
Stayed 3 nights in Oct 2024

10/10

The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!
Stayed 5 nights in Mar 2025

10/10

Good breakfast and staff very helpful.
Stayed 3 nights in Jun 2023

10/10

Excellent quiet locations, easy access to taxi and attractions. Walking distance to restaurants, shopping and pier.
Stayed 1 night in May 2024

10/10

This was a lovely hotel, within walkin distance to the main strip and the staff here are super friendly! I'd highly recommend checking out this place if you're on Santa Cruz!
Stayed 2 nights in Dec 2024

10/10

Very well maintained small and quiet hotel. Super friendly and easily accessible staff.
Stayed 1 night in Jul 2023

10/10

Excellent! Staff was very attentive. We added on breakfast and it was a great start to our day!
Stayed 1 night in Oct 2024

10/10

We selected this property as a last minute, emergency option. We were absolutely blown away! Simple, convenient, clean, accommodating....we couldn't have made a better choice. We would recommend this to anyone and we would stay there again with zero hesitation.
Stayed 1 night in Oct 2024

8/10

Close to downtown, safe, nice. Best thing is breakfast, Tonia makes it and it's very delicious
Stayed 4 nights in Jun 2023

10/10

Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.
Stayed 10 nights in Oct 2023

10/10

Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.
Stayed 4 nights in Mar 2023

10/10

They provide purified water. Everything was ok. The breakfast was great.

10/10

We loved our stay at this hotel! The owners offered us help in so many ways, such as recommending us a bilingual tour guide and even lending their phones to contact the coordinator, undertaking laundry and boxing breakfasts when we had to go out early in the morning. The property was very clean and the housekeeper even washed our cooking equipment left in the kitchen. The breakfast was delicious and professional. They also helped us transport our luggage to the next hotel when we were out on a tour. It is about a 7-10 minute walk from the city center. I highly recommend this hotel!
Stayed 1 night in Aug 2024

10/10

The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.
Stayed 6 nights in May 2023

10/10

Stayed 11 nights in Dec 2024

10/10

Stayed 1 night in Sep 2024

10/10

Note that this review is based on a father and 5yr old son travelling in the Galapagos Islands. We booked several nights here and it was one of the best choices we made. The hosts helped us on numerous occasions with advice, guidance, collected us from the ferry, and booked our taxi for the airport. The room provided was spacious and clean. The beds were very comfortable and firm which was just what we needed upon our return from our daily tours. It is not far from the seafront and main street. There is a laundry on the corner, which was very convenient, and a lot of local shops, and nice cafes down the road. We would definitely stay there again.
Stayed 9 nights in Aug 2024

10/10

Great room, a short walk to the town centre, excellent service. Highly recommended !
Stayed 3 nights in Aug 2024

10/10

Stayed 6 nights in Aug 2024

8/10

街の中心部から近くて部屋も快適です。朝ごはんも美味しくいただきました。 空港に向かう乗り合いタクシーのアレンジも代行してもらい、出発時間の相談もしてもらえて助かりました。 部屋も綺麗で快適なのですが、音が気になりました。夜雨が結構降っていたのですが雨の雫がトタン屋根の上に落ちるような音が断続的にしたので音に敏感な人は気になるかと思います。
Stayed 1 night in Jun 2024

8/10

Stayed 2 nights in Apr 2024

10/10

Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!
Stayed 3 nights in Aug 2023

10/10

Stayed 1 night in Jul 2023

10/10

The hotel stuff are very friendly and helpful. It has been in short of water for two nights after a hot day (maybe a general issue in the island). They did try to help and provided a small bucket of drinking water for us to clean the face before the water came back in the morning. The hotel is clean and quiet. The breakfast is exceptional.
Stayed 3 nights in Mar 2020

10/10

Really great place to stay, has all the comforts and cleanliness you could hope for! We will for sure come back next time we’re in Santa Cruz.
Stayed 7 nights in Feb 2020