Public Museum of Grand Rapids: Tours y Actividades

Este hotel esta genial

We had an unsatisfactory experience with our one-night stay. We checked in after 3pm so there should have been enough time for the room to have been cleaned, but we soon discovered it was not clean. First, within a few minutes of being in the room, my husband, in his socks, stepped in a very wet patch of carpet. This turned out to be a large area of dog pee that was not readily visible because of the carpet pattern. I told the front desk staff who apologized, noting it wouldn't be possible to move rooms because they were completely sold out. Instead, she came to the room with towels and, on her hands and knees, soaked up the pee with towels and cleaned the carpet there by hand. This was heroic and very appreciated; nevertheless, we still avoided that area of carpet. Second, members of our family sat on the little fabric-upholstered couch and found that it was covered in dog hair. We were getting ready for a semi-formal family event, so this was a real nuisance, especially on dark clothing. Third, later at night when we pulled out the hide-away bed (which was a twin when we expected a double), the fitted sheet on the bed was also covered in dog hair. The main bed in the room had dog hair on the duvet as well. Finally, there were only sheers on the windows - no opaque curtains to pull across. So it was very bright when trying to sleep due to the outdoor lights. I must note that the front desk staff were excellent and very helpful. The room, however, was awful.